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QUESTION 1
(a) Outline the five distinctive characteristics of service and illustrate them with reference to a service product such as a restaurant
(b) Identify and explain five characteristics of a good service organization
QUESTION 2
(a) Define the following terms-
I. Consumer
II. Consumer Behaviour
(b) Discuss the four main theories of consumer behaviour
(c) Identify any four basic social influences that affect most buyers
(d) Using a relevant example, apply and explain the consumer buying decision process
QUESTION 3
(a) Define the term product
(b) Products exist in 3 levels. Use relevant examples, in explaining the three levels
(c) Examine the key macro- environmental factors that affect firms operating in today's business environment
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This review will help the reader understand the social work profession through different concepts giving the glimpse of why the social work profession might have drifted away from its original purpose of serving the poor.
Project Template for CWSI Project
Write a technical description of the functions which are available on a workstation for new students who may be unfamiliar with using computers
In this paper we analysis pros and cons associated with the implementation of Semantic Web in Social computing and give a brief idea about some of the developments in this context.
Effective time management forms part of the assessment criteria
Case Study on professional ethics
Name the five psychosocial issues of the ILO SOLVE programme SOLVE is an acronym and each letter of the word stands for a specific psychosocial issue. What do the two letters S and E stand for? Describe the interrelationships between the five ..
How far does this apply to employees working a confined space? Briefly outline the conditions prevailing in a confined space. c) Why do employers have to set out procedures for the selection, issue and use of PPE to employees? d) List five main..
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