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(a) What is customer relationship management?
(b) What are the three main elements to consider when aligning your business towards a customer relationship format?
(c) What are the four steps to moving your organisation closer to a relationship based management programme?
Question 1: The Public Sector is undergoing a major transformation. What according to you, are the imperatives that are driving the change process ? Question 2: What
Information Sources, Resources and Services: The term 'Information sources' has two connotations. One is that of the stores or locations in which information kept Therefore, a
REQUIREMENTS FOR THE ORGANISATION OF RESOURCE SHARING LIBRARY NETWORKS One of the significant aspects that needs attention is that in a resource sharing network, each particip
Surveys and Censuses There are also organisations which have been set up specifically to gather statistical information through censuses and surveys. This may be considered a
Environmental Assessment and Management: 1. Using a case study area of your choice, explain and demonstrate different understandings of nature, environment and / or landscape
BASIC TERMINOLOGY - Library management: A term may be defined as a standardised name for a. given entity or concept which is precise. Terminology, in its turn, is defined as a
M odel of Project Management Capability Quality control may be defined as monitoring project results to determine if they conform to the related quality standards. Quality con
Institutional Membership: Institutional membership is another potential resource in collecting documents. The library may enlist itself as member of learned societies and inst
Hacker Hacker is one who delights in having an intimate understanding of the Internet workings of a system or computers and computer networks in particular.
Card Filing Work: After the Accession List is made the catalogue cards relating to the released documents are ready for merging with the catalogue. In the case of the Classif
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