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(a) What is customer relationship management?
(b) What are the three main elements to consider when aligning your business towards a customer relationship format?
(c) What are the four steps to moving your organisation closer to a relationship based management programme?
Demerits of dictionary catalogue: The alphabetical arrangement of entries in one sequence is at once the strength and weakness of a dictionary catalogue. The subject entries g
Centralised Processing By "processing" we mean technical operations that are necessary to prepare library materials for access and use. So, centralized processing would mean u
QUESTION (a) Define the term 'Motivation' and explain its importance for organizational success (b) Reply ANY TWO of the following items- (i) Explain with the support of
RECORDS AND REGISTERS - library management: The Acquisition Department has to use appropriate records, registers, files, forms and other stationery at the various stages of i
Library Binding: Binding should be appropriate to the type of material and to the expected use. Early binding for libraries stressed strength, appearance being only a seconda
Information Behaviour: Briefly, information behaviour means the way users seek information, the way they go about finding it and the way they use it. Again, users' information
Question 1 How is the public relations industry organized? Question 2 How are newspapers registered? Explain in detail Question 3 Write a long note on the Structure of E
SIZE OF SAMPLE: Large samples are more representative of the population of interest than the sinall samples. There are no specific rdes for determining the desired sampl
Charging Desk -Circulation Area in library building This is the key functional area of the library and a great deal of thought should be given to its location, size and shape
Question 1 As a trader in order to be competitive and successful, how can you address some risks that are peculiar to foreign trade like commercial risks and political risks?
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