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Question 1 i) Discuss managing quality transformation in organisation ii) Explain the concept of quality in manufacturing & services
Question 2 Explain the different steps of quality statements. Explain the factors in planning for quality
Question 3 Explain the steps involved to determine customer satisfaction. Describe any two tools used to determine customer needs
Question 4 Explain the importance of employee involvement for maximising quality
Question 5 Explain the steps involved in an effective training needs analysis
Question 6 Define Business ethics. Differentiate among corporate cause promotions and corporate social initiatives
K e y concepts of management The Key concepts of management in Six Sigma are Critical-To-Quality (CTQ), defect, process capability, variation, stable operations and Design Fo
how would you judge the potential profit of Bajaj Electronics on the first year of sales to Booth Plastics and give your views to increase the profit
Your Responsible Officer has heard that materials will often be bought more cheaply at auction or tender than from wholesalers. He has also heard much about invitation to treat and
Question 1 What is TCO (total cost ownership)? List the common task in IT system management. Discuss each task in detail Question 2 Explain people process technology appro
Tangible and Intangible Value The value which communities create includes the tangible results like the standard manual, the improved skills or the reduced costs through faster
ans
User Approaches We have seen the purpose and functions of a catalogue. By using a library catalogue we can find out the various documents available in the library, without ph
Q uality characteristics The definitions of quality could be appreciated in a better way if we understand the characteristics of quality. Every product and service has a set o
ALPHABETICAL CATALOGUES : Readers are more at home with a catalogue arranged alphabetically, as such catalogues are arranged as in a dictionary. Alphabetical catalogues can be
PROBLEMS OF DDS AND ROLE OF INTERNATION ORGANISATION: Copyright issues, non-availability of publications and restrictions imposed on the storage and delivery of documents elec
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