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Question 1 i) Discuss managing quality transformation in organisation ii) Explain the concept of quality in manufacturing & services
Question 2 Explain the different steps of quality statements. Explain the factors in planning for quality
Question 3 Explain the steps involved to determine customer satisfaction. Describe any two tools used to determine customer needs
Question 4 Explain the importance of employee involvement for maximising quality
Question 5 Explain the steps involved in an effective training needs analysis
Question 6 Define Business ethics. Differentiate among corporate cause promotions and corporate social initiatives
QUESTION (A) Define learning (B) Playing on a backyard one day, three-year-old Albert is on a swing when a rabbit suddenly appears out of the bushes and startles him. He sli
Community of Practice Communities of Practice (CoP) are a network of people who are engaged in the process of collective learning in a shared domain. In the organisational cont
Library Journal: Publishes quarterly lists of scientific, technical and medical books announced for publication by publishers. The third category of review sources is d
Just-in-Time Inventory Management This is an approach to dealing with materials inventories that emphasizes the elimination of all waste and the continual improvement of t
Question: (i) Define a Marine Protected Area; what are the types of Marine Protected Areas that exist in the Republic of Mauritius, naming one example of each (ii). What i
QUESTION 1 (a) Identify and critically discuss the different phases involved in the road map to ISO 9001:2008 Certification (b) ISO 9001:2008 is based on a framework known a
Procedure: The actual process of document selection may be initiated in different ways. The acquisition staff take note of the desirable items and present them to the subject
Physical Processing Work: Cutting : It is often found that books are received with partially uncut sections. If these are left unnoticed, readers may carelessly open up the p
Question: (a) List and explain five sources of solid waste within a community. You are required to provide examples of the types of solid waste generated from each source.
Six Sigma - Cynics view The Six Sigma has taken on the life of its own. The cynics might see it as "the next big thing" which will fade as soon as the new buzzword will come al
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