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Question 1 i) Discuss managing quality transformation in organisation ii) Explain the concept of quality in manufacturing & services
Question 2 Explain the different steps of quality statements. Explain the factors in planning for quality
Question 3 Explain the steps involved to determine customer satisfaction. Describe any two tools used to determine customer needs
Question 4 Explain the importance of employee involvement for maximising quality
Question 5 Explain the steps involved in an effective training needs analysis
Question 6 Define Business ethics. Differentiate among corporate cause promotions and corporate social initiatives
The Enterprise Project Management Model Enterprise project management is a tool that gives an overall view of the resources and the project management activities and brings in
denominators of desire
A big multinational company wishes to employ a PR manager for all its PR activities. a) What according to you would be the advantages and disadvantages of having its own PR dep
Mechanisms The first step towards HRD is to set up a unit in the organisation to deal exclusively with personnel development programmes. The mechanisms to implement these prog
Oral Presentation It provides to spoken, rather than written communication where information is expressed to a group. The spoken word is frequently augmented by visual aids suc
Circulation Area in library building-library management The stack rooms, issue and return counter and public catalogue constitute the circulation area. Along with the readin
Jewetts Rules - British museum cataloguing rules: Jewett, Charles Coffin. Smithsonian report on the construction of catalogues of libraries and their publication by means of s
Q. How is the cost of FCA best defensible to the public? FCA is not a fixed product it is an approach, it is potential to tailor a cost-effective FCA system to meet the require
A c quisition An acquisition is slightly different from a merger. Unlike all mergers, all acquisitions involve one company purchasing another - there is no exchange
Notation: It is well known that subjects should be arranged in a helpful filiatory sequence on the basis of a scheme of successive characteristics. Further, there is a need to
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