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Question 1 i) Discuss managing quality transformation in organisation ii) Explain the concept of quality in manufacturing & services
Question 2 Explain the different steps of quality statements. Explain the factors in planning for quality
Question 3 Explain the steps involved to determine customer satisfaction. Describe any two tools used to determine customer needs
Question 4 Explain the importance of employee involvement for maximising quality
Question 5 Explain the steps involved in an effective training needs analysis
Question 6 Define Business ethics. Differentiate among corporate cause promotions and corporate social initiatives
DOCUMENT ACCESSIONING: All the books and documents received in the library are taken into its stock by a process called Accessioning which involves the assignment of a seria
REFERENCE AND INFORMATION ACCESS TOOLS: Libraries have always been engaged in providing services to their users. Maximum utilization of resources is the principle underlying
Modern Catalogue - evolution of catalogue: The 19 th century was an age of great many codes: Catalogue was considered a finding list with the Bodleian concept of literary uni
BINDING PROCESSES The, binding of books is both a craft and an art although the artistic aspect has receded to the background in modem binding, except for some special catego
Definition of "Volume" : Economy in the cost of binding. reduction in the number of undersized volumes difficult to handle, the need for splitting over thick and composite
Organisation: In an open access library which allows users to browse, choose and select books of their interest, shelf organisation and arrangement of books are of primary imp
Differentiate between Historigrams and Histogram
HISTORICAL APPROACH: Meaning and Characteristics In the following text the meaning and characters of historical approach will be discussed. Definition: It is concerne
Question 1 Explain any five components of fashion retail industry Question 2 Explain any five components of promotion mix Question 3 Explain scope and functions of
Question 1: a. What are the traditional measures of development? b. What are the basic characteristics of the least developing nations? c. According to Denis Goulet, what
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