Define business ethics, Other Management

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Question 1 i) Discuss managing quality transformation in organisation ii) Explain the concept of quality in manufacturing & services

Question 2 Explain the different steps of quality statements. Explain the factors in planning for quality

Question 3 Explain the steps involved to determine customer satisfaction. Describe any two tools used to determine customer needs

Question 4 Explain the importance of employee involvement for maximising quality

Question 5 Explain the steps involved in an effective training needs analysis

Question 6 Define Business ethics. Differentiate among corporate cause promotions and corporate social initiatives


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