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Question 1 i) Discuss managing quality transformation in organisation ii) Explain the concept of quality in manufacturing & services
Question 2 Explain the different steps of quality statements. Explain the factors in planning for quality
Question 3 Explain the steps involved to determine customer satisfaction. Describe any two tools used to determine customer needs
Question 4 Explain the importance of employee involvement for maximising quality
Question 5 Explain the steps involved in an effective training needs analysis
Question 6 Define Business ethics. Differentiate among corporate cause promotions and corporate social initiatives
QUESTION 1 "Values drive behaviour". Discuss with reference to- (1) virtuous values and behaviour (2) how an ethical culture can be developed at the workplace? QUESTI
Problem a) (i) Name the two primary types of Internet e-banking websites. (ii) Clearly differentiate between these two types of e-banking websites. (iii) Outline the ris
Question Content: The content of questions will naturally be guided by the aims and needs of the researcher. Direct questioning is particularly useful for obtaining info
Question 1: (a) Explain what you understand by corporate identity. (b) What are the elements that constitute a Corporate Identity? (c) What is included in A Corporate Ide
STYLE OF A RESEARCH REVIEW: The review must be brief but complete in itself. Systematic review should be considered. The review should use statements of opinions, sparingly,
Management Communication MC is a process of communicating in management itself. Effective managerial communication is either written or spoken. It is based on a several strateg
Choice of Bindery: Factors to be Considered Outside binders are normally selected through competitive bidding or through free selection. Whatever the case, the librarians sho
Subject classification: A Compound Subject is a basic subject when it has at least one focus, or has at least an aspect, i.e., it has a basic facet and one or more isolate
Referral Centres: A referral centre is some sort of "information desk" for the scientific and technical community which does not provide enquirers directly with the informatio
Listening Skills To be an effective communicator you should not only be a good listener but should also know how to express your ideas. By listening perfectly to others you wil
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