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Question :
(a) What are the skills required from change agents in order to manage the different kinds of change effectively?
(b) What are the four basic change management strategies, according to Bennis et al?
(c) Which of these strategies to use is a decision affected by a number of factors. What are these factors?
QUESTION 1 Identify and explain the six concepts/components that are necessary for an effective TQM program. How are these related to Deming's 14 points? QUESTION 2 By
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Question 1: a) Write short notes on the following terms to define them: i. An international tourist and a domestic tourist ii. An international excursionis
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