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QUESTION 1
(a) Identify and critically discuss the different phases involved in the road map to ISO 9001:2008 Certification
(b) ISO 9001:2008 is based on a framework known as the Quality Management System Model. Discuss the application of such a model
QUESTION 2
(a) What do you understand by the term TQM (Total Quality Management)?
(b) Discuss the costs associated with poor quality. Support your answer by appropriate examples
(c) Benchmarking is one component in an organization's TQM program. Identify and explain the steps used for developing benchmarks by using appropriate examples
QUESTION 1 Governance had gained ground as a result of the failure of the State and how far do you agree? QUESTION 2 It is evident that a high level of informal economi
Reasons for a negotiation As we now aware that negotiation is a process, we will now learn the reasons for which the negotiation plays a crucial role. Detailed negotiatio
Steps for force account Now that we are aware of the requirements for force account contracting, let us understand the steps involved in force account contracting: 1. Est
Surveys and Censuses There are also organisations which have been set up specifically to gather statistical information through censuses and surveys. This may be considered a
Selection of potential suppliers This is an important function of the purchase department. If the material under reference is a standard item covered by company standards, the
Probability Sampling: Probability sampling involves the use of random selection process to select a sample from members or elements of a population. The goal of probabi
QUESTION 1 SWOT Matrix is one of the principal tools for strategic analysis. Referring to this matrix- (a) Explain what you understand by internal analysis (b) Explain wh
Need for Literature Search: While the scientific and technical literature has been growing exponentially, the amount of time that any user has for reading this literature rema
QUESTION 1 (a) Describe the various stages of a strategic management process .and explain the importance of the different stages in the process (b) Can unexplained strategie
Question 1 Define communication. Explain function and purpose of communication Question 2 Write down the advantages and disadvantages of oral communication Question 3 Wh
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