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QUESTION 1
(a) Identify and critically discuss the different phases involved in the road map to ISO 9001:2008 Certification
(b) ISO 9001:2008 is based on a framework known as the Quality Management System Model. Discuss the application of such a model
QUESTION 2
(a) What do you understand by the term TQM (Total Quality Management)?
(b) Discuss the costs associated with poor quality. Support your answer by appropriate examples
(c) Benchmarking is one component in an organization's TQM program. Identify and explain the steps used for developing benchmarks by using appropriate examples
Question: Psycho social Hazards-Job stress (a) How would you define job stress? (b) What are the causes of job stress? (c) Who are the workers affected by job stress?
Total Marks – 40 (Note: The information for this question is based on the material contained in Hopkins, Andrew (1999) Managing major hazards: the lessons of the Moura Mine Disast
Question 1 Strong employee relations equals solid organizations. Companies that interact effectively with workers financially outperform those that don't. Illustrate five m
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Weeding In course of time some books in the library become outdated (e.g. books with statistics). Some time later research result into making information in earlier edition
If you were one of the other foremen, what could you do to make Rajinder’s transition easier?
QUESTION 1 (a) What are the four (4) Ps of the Marketing Mix? (b) Give brief description of each of the above in relation to the internet. (c) Describe how the Internet h
Bibliographic data formats Bibliographic data formats adopted for exchange of data consist of three basic components: A defined physical structure: Rules for the arra
Question 1. Demonstrate the use of analytical tools to monitor the progress and the effect of change Question 2. Assess monitoring and measurement techniques to change within an o
Question 1 You have been requested by your Superior to deliver a speech to a hundred parents on the importance of a balanced diet for their children. Describe the communication
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