User Needs and Use and User Studies:

Libraries, information centres and databanks are now known as information facilities which exist for the benefit of users. The management of these facilities consists, therefore, of meeting the users' reference and information needs in study and research. For this, it is necessary for librarians and information staff working in libraries to know:

 •  what the users' needs are; 

•  how they go about in acquiring the information they need; 

•  how they use it; and 

•  what for they use it. 

In other words, it is necessary to know the extent to which the library meets the users' information needs, All investigations in search of these facts - needs and the extent of satisfaction - ate known as use and user studies.