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QUESTION 1
(a) Explain the four characteristics of service and discuss the challenges that these characteristics pose to service products. Use relevant examples for each characteristic to illustrate your answer
(b) Describe the main determinants that affect the shaping of business policy
QUESTION 2
Discuss the critical success factors that you would expect to see in a service organisation of your choice that adopts Total Quality Management
QUESTION 3
(a) Discuss, using relevant examples the different costs components in the PAF model and assess its potential use in a service organisation of your choice
(b) Decisions on service location involve a trade-off between the needs of the producer and those of the consumer. Discuss the main factors which must be considered when making service-location decisions
QUESTION Ansoff's Matrix is described as a very useful tool that can be used in nearly every scenario. Define and describe Ansoff's Matrix. Explain how each of the four Quadran
REQUIREMENTS FOR THE ORGANISATION OF RESOURCE SHARING LIBRARY NETWORKS One of the significant aspects that needs attention is that in a resource sharing network, each particip
Technical Section -Staff Activity Area of library building in library management As mentioned earlier, cataloguing, and classification are the principal technical activities
Explain intermittent and continuous operations. Under what type of situation it would be used in automobile industry?
Type of Building: The number of floors has direct effect on the which should be used. Single story building the most common type being built today lends themselves to
Aids to Searching Subject searching in OPAC creates certain problems for the users. Several OPACs have been developed to ease vocabulary selection and aid in searching. When
Loose assemblage is assembling together of two or more of: subjects (basic or compound) isolate ideas (in one and the same facet, or isolate ideas in one and the same array)
The General Condition of Contract provides clauses to establish the rights and liabilities of the Purchaser and the Supplier in connection with the execution of a procurement contr
P rioritising the customers It is difficult to give the same importance to all customers. One could think of the old proverb about the individual rank in the organi
QUESTION 1 a) Explain what you understand by strategic analysis b) What tools are available for environmental scanning? Select one and discuss its main components, supportin
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