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QUESTION 1
(a) Explain the four characteristics of service and discuss the challenges that these characteristics pose to service products. Use relevant examples for each characteristic to illustrate your answer
(b) Describe the main determinants that affect the shaping of business policy
QUESTION 2
Discuss the critical success factors that you would expect to see in a service organisation of your choice that adopts Total Quality Management
QUESTION 3
(a) Discuss, using relevant examples the different costs components in the PAF model and assess its potential use in a service organisation of your choice
(b) Decisions on service location involve a trade-off between the needs of the producer and those of the consumer. Discuss the main factors which must be considered when making service-location decisions
Advantages and Limitations: Experimental approach represents the most powerful method for testing hypothesis of the cause and effect relationship between variable. Becau
Library Reinforced Binding: Reinforced binding means strengthening the book by adding some material. It could be strengthening of the hinge with cloth or the reinforcing a pal
Q. Will the use of FCA promote or enhance the regionalization of solid waste facilities? Ans. No. The utilization of an FCA approach will not, in and of itself, concluded
Listening Skills To be an effective communicator you should not only be a good listener but should also know how to express your ideas. By listening perfectly to others you wil
Q uality control Quality control uses techniques and performs activities to compare actual quality performance with requirements and define appropriate actions if ther
Question 1: Show the elements of compensation. Define compensation Various elements of compensation Question 2: What is CTC? What are the components o
Question 1 Define Quality Management System. Describe the scope of Quality management system Question 2 Explain Design review and Design verification Question 3 Explain
Problem 1: Explain and comment on the different stages of development that have produced our present day mass media. Problem 2: The impact of electronic media is strong
Classification Schedules: Library classification invariably requires written has of damps and their subdivisions arranged in a systematic way along with corresponding symbols
A d v e rtise and Prepare the Shortlist Here we will learn how to advertise for inviting proposals. As opposed to open bidding for goods and works, proposals for consult
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