Three phases of customer relationship management, Business Management

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QUESTION

a) Briefly explain the following two methods of e-procurement:

i. Reverse Auctions

ii. Industrial Malls

b) Elaborate on three characteristics essential for e-payment methods.

c) Define:

i. Authentication Threats

ii. Integrity Threats

iii. Necessity Threats

d) Briefly explain the three phases of Customer Relationship Management.

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