Question 1:

(a). Explain with the support of a diagram the different stages in team development

(b). Discuss the „four rules of engagement? that managers have to understand in relation to interpersonal communication since it is inextricably bound to perceptions.

Question 2:

(a). Using a relevant example explain the key situational factors determining the leader's effectiveness

(b). Differentiate between the characteristics of a "manager" and those of a "leader"

Question 3:

(a). Describe any three decision making models you are familiar with

(b). Explain the following types of programmed decisions:
(i). A rule
(ii) A policy
(iii) A procedure

(c). Discuss four common advantages and four common disadvantages of group decision making.