Servqual technique for measuring quality, Other Management

Assignment Help:

QUESTION

(a) The ISO 9000 series of quality management system standard is fast becoming a de facto requirement for doing business in many industries, despite the fact that it is a voluntary standard. Critically evaluate the benefits and drawbacks of implementing such a system in the service industry

(b) Critically assess the usefulness of SERVQUAL technique for measuring quality in an industry of your choice

Related Discussions:- Servqual technique for measuring quality

Aacr 2- 1988 revised - l c descriptive rules, AACR 2- 1988 revised - L C de...

AACR 2- 1988 revised - L C descriptive rules: Anglo-American cataloging rules/ prepared under the direction of the Joint Steering Committee for Revision of AACR, a committee o

Definition of library classification, Definition of Library Classification:...

Definition of Library Classification: Having understood the meaning of classification in library science, let us now go through a few well-known definitions of library classif

Physical mobilisation, The areas to be considered while monitoring and cont...

The areas to be considered while monitoring and controlling a contract are wide spread. They are: P h y sical mobilisation: In this stage, the contractor gathers people, m

Reasons for a negotiation , Reasons for a negotiation As we now aware ...

Reasons for a negotiation As we now aware that negotiation is a process, we will now learn the reasons for which the negotiation plays a crucial role. Detailed negotiatio

Test for the apt model on the stock exchange, QUESTION (i) Compare and ...

QUESTION (i) Compare and contrast the Capital Asset Pricing Model (CAPM) with that of the Arbitrage Pricing Theory (APT) (ii) Asset A has an expected return of 25% and the r

Process of searching literature, The fair trade movement can be understood ...

The fair trade movement can be understood as an NGO effort to establish a market outside of mainstream commodity monopolies while simultaneously inserting non-market concerns for j

List the factors on which the location of an mnc depends, Question 1 When ...

Question 1 When you establish an export firm there are various regulations which have to be followed. List the steps in formation of an export import firm. Describe the procedure

Quality assurance, Q uality assurance Assurance is the process of gain...

Q uality assurance Assurance is the process of gaining stakeholders confidence by providing evidence that the quality-related activities are being performed effectively and th

Advantages of information services, Advantages of information services: ...

Advantages of information services: There are a number of advantages in the value addition of information services. Taylor suggests three of them: • Making choice easier, by

Historical sources - source of data, Historical Sources: Historical Da...

Historical Sources: Historical Data are a combination of documentary and field sources. These consist of documents and various historical sources to which the historian him

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages