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QUESTION
(a) The ISO 9000 series of quality management system standard is fast becoming a de facto requirement for doing business in many industries, despite the fact that it is a voluntary standard. Critically evaluate the benefits and drawbacks of implementing such a system in the service industry
(b) Critically assess the usefulness of SERVQUAL technique for measuring quality in an industry of your choice
Comparison of CobiT 4.1 and CobiT 5 This review of CobiT 4.1and CobiT 5 does not include all possible elements of these two complex frameworks. Still, this review is exhaustive
Procedure: The actual process of document selection may be initiated in different ways. The acquisition staff take note of the desirable items and present them to the subject
Question: (a) What are the quality dimensions a consumer looks for in a product? (b) Deming's 14 points plan is a complete philosophy of management. Give an outline of ten
Government Publications: Government publications come from all branches, divisions and levels of government. They embrace the entire universe of information, as there are ve
Library Reinforced Binding: Reinforced binding means strengthening the book by adding some material. It could be strengthening of the hinge with cloth or the reinforcing a pal
QUESTION (a) Derive and explain the Capital Market Line. Make and state all necessary assumptions (b) Explain clearly how you would test for- (i) the size effect (ii)
QUESTION (a) Define the term 'Motivation' and explain its importance for organizational success (b) Reply ANY TWO of the following items- (i) Explain with the support of
Steps in Developing Observation ScheduletChecklist: i) The first step is to select the aspect of behaviour to be observed. We cannot notice everything that happens and we can
Branding started because companies wanted their services and products to be distinguishable from the generic dross of others and prepare an asset for the company. This is still the
Question 1 In the recent times, operations are considered from end to end of value chain which means the operations that start from sourcing of materials and other inputs to succe
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