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QUESTION
(a) The ISO 9000 series of quality management system standard is fast becoming a de facto requirement for doing business in many industries, despite the fact that it is a voluntary standard. Critically evaluate the benefits and drawbacks of implementing such a system in the service industry
(b) Critically assess the usefulness of SERVQUAL technique for measuring quality in an industry of your choice
Card Services Eminent librarians like Charles Jewett, Albert Blor, Henry Stevens, F. Max Mueller, W.C.Lane, Melvil Dewey and several others advocated centralised cataloguing
The Kardex System: This system was introduced by the Remington Rand of India, Ltd. It is a type of visible record system maintained in a steel filing cabinet. Each unit cabine
Steps for direct contracting Now that we are aware of the requirements for direct contracting, let us understand the steps involved in direct contracting: 1. Invite short
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Community of Practice Communities of Practice (CoP) are a network of people who are engaged in the process of collective learning in a shared domain. In the organisational cont
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Globe: The difference between a map and a globe is one of form. A map is any geographic image of the earth drawn to scale on a flat surface whereas a globe is a spherical rep
I nputs to quality assurance process The inputs to quality assurance are: P roject management plan: This contains quality management plan which describes how quality
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Executing the agreement A successful negotiation leads to the signing of a contract by the parties after incorporating all the mutual agreements reached during negotiations. E
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