Servqual technique for measuring quality, Other Management

Assignment Help:

QUESTION

(a) The ISO 9000 series of quality management system standard is fast becoming a de facto requirement for doing business in many industries, despite the fact that it is a voluntary standard. Critically evaluate the benefits and drawbacks of implementing such a system in the service industry

(b) Critically assess the usefulness of SERVQUAL technique for measuring quality in an industry of your choice

Related Discussions:- Servqual technique for measuring quality

Agency method - , Agency Method: The jobs included in the case of the ...

Agency Method: The jobs included in the case of the agency method can be listed as follows: Sending list of periodicals asking for pro-forma invoice from the agent Scrutinisin

Managing variability, McM Cog is a supplier of industrial parts. Most orde...

McM Cog is a supplier of industrial parts. Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in t

Introduction to quality, Definition of Quality Quality can be simply...

Definition of Quality Quality can be simply defined as the measure of excellence. When a product is manufactured, the customer always looks for its quality, features

Case study: royal blue, Case Study Royal Blue the national passenger ...

Case Study Royal Blue the national passenger carrier for commercial flight, appointed a new advertising company, Amadeus. Amadeus was hired to spearhead a more customer orien

Subject headings and catalogue entries - coordinating work, Subject Heading...

Subject Headings: The coordinator must ensure correctness and consistency in the subject headings used. The subject headings for the document as a whole and for Cross Refer

Objectives of syringe management, 1) Provide free syringes in 100% of healt...

1) Provide free syringes in 100% of health centers/pharmacies within the Maribyrnong city by June 2011. 2) Install 50 safe disposal containers only for syringes in all the Marib

Write advantages and disadvantages of structuring a deal, Question 1 What ...

Question 1 What do you understand by entrepreneurial finance? Explain the role of external investors in a firm Question 2 Elaborate the steps under pro forma analysis. Dis

Explain the concept of benchmarking, QUESTION 1 You are required to ...

QUESTION 1 You are required to (i) explain the concept of benchmarking (ii) identify and write short notes on the step involved in a benchmarking exercise QUESTION 2

Contract close-out, C ontract close-out: Contract close-out be...

C ontract close-out: Contract close-out begins with checking for physical completion, i.e., whether all services have been performed and products delivered. Closeout

Planning and organisation, PLANNING AND ORGANISATION: The major items ...

PLANNING AND ORGANISATION: The major items of work are classification and cataloguing. They are of a highly technical nature and accuracy is the very essence of all technical

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages