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Question 1 Explain the CRM technology components
Question 2 Explain any five features of SFA
Question 3 Explain the major components of Enterprise Marketing Automation (EMA)
Question 4 List out the business benefits of Response tracking
Question 5 What are the basic steps in project planning?
Question 6 Describe process driven CRM briefly
Question 1: (a) Describe the term "quality" within the hospitality industry and explain on what it stresses and how it influences an organization. (b) Introduce the concept
Information for Innovation Innovation is based on new ideas, and new combination of old ideas, the utility of which is tested with applications using different kinds of infor
Circulation Area in library building-library management The stack rooms, issue and return counter and public catalogue constitute the circulation area. Along with the readin
Checking with the catalogue: The individual classifier who is allotted a set of documents for processing will first check each item in the set with the library catalogue.
INFLIBNET (Information and Library Network) The University Grants Commission (UGC) in its attempt to establish networking has taken the initiative and decided to develop a ne
Question: (a) Change has become an inevitable feature of organisational life in today's competitive business world. Change can manifest itself in two forms. It can either simpl
We can conclude that contracting does have many benefits which are mentioned below: ? Division of labour. ? Synergy of expertise. ? Sharing of risks. To avoid
PURPOSE OF SAMPLING: When the population is too large and spread oyer a vast area, sampling needs to be done for the economy of time, energy and cost. But it is also
Verbal communication The verbal communication is split in three sections as under: Grammar: Informal speech often uses abbreviations, contractions and colloquialisms
QUESTION 1 (a) Explain the four characteristics of service and discuss the challenges that these characteristics pose to service products. Use relevant examples for each charac
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