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Question 1 Explain the CRM technology components
Question 2 Explain any five features of SFA
Question 3 Explain the major components of Enterprise Marketing Automation (EMA)
Question 4 List out the business benefits of Response tracking
Question 5 What are the basic steps in project planning?
Question 6 Describe process driven CRM briefly
OBJECTIVES Library catalogue is an important tool in a library and cataloguing is one of the most important activities of a library. In this Unit, you are introduced to a few
QUESTION a) Public sector projects are being resorted to on a public-private basis. Explain what is public-private-partnership (PPP)? b) What are the benefits of public-priv
LogicSoft Inc., a start-up that provides enterprise logistic software to transportation companies, is in negotiations with a new customer for a sales contract. The software is hig
STOCK VERIFICATION: Stock verification implies the physical check up of the articles on record. This is a common practice in all organisations whether private companies or go
BINDING ORGANISATION AND MANAGEMENT: If we consider the practice in various libraries, we can conclude that there is haphazard organisation of binding in most of the librarie
R Chart In this part we are going to look at control charts which are directed towards monitoring the variability in case of individual characteristics like the variability in
AACR-2R Personal names consist of several parts and one of these is selected to form the entry element in a heading. The part of the name that intitates the heading is called
DIFFERENT TYPES OF INFORMATION SERVICES: Modem libraries and information centres provide a variety of documentation and information services to support research and developmen
P ractice Practice can be developed when the community keeps continuous interactions with the domain. The members of the community of practices are the practitioners. They wil
Kinds of Library Classification: When entities are books or other items of information, their classification is called Library Classification. Library classification has also
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