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Question 1 Explain the CRM technology components
Question 2 Explain any five features of SFA
Question 3 Explain the major components of Enterprise Marketing Automation (EMA)
Question 4 List out the business benefits of Response tracking
Question 5 What are the basic steps in project planning?
Question 6 Describe process driven CRM briefly
Need for Several Entries A library catalogue can just meet any one type of user's approach like author approach, title approach, etc. We can also prepare catalogues, which ca
P ractice Practice can be developed when the community keeps continuous interactions with the domain. The members of the community of practices are the practitioners. They wil
T he change manager The change manager is accountable for the day to day activities of the change management process for the Information Management team. This person must es
Newspapers: Newspapers Of all the library materials, the newspaper is probably the most comprehensive, the easiest, to collect and the most vanishing type of a source. The new
Kinds of Library Classification: When entities are books or other items of information, their classification is called Library Classification. Library classification has also
Q uality control Quality control uses techniques and performs activities to compare actual quality performance with requirements and define appropriate actions if ther
P roject Approaches for Capability Development The project team must understand the difference between quality assurance and control. Both are the essential elements of qualit
DOCUMENT DELIVERY SERVICE .WORLD SCENARIO: Earlier libraries and information centres had no capability to deliver the documents other than to buy them from the publishers, dis
Question 1 What do you mean by barriers of communication? Explain different types of barriers to communication 2 Explain the different types of listening 3 Discuss the SQ
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