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QUESTION 1 (a) What is change? (b) Describe carefully the driving forces which can contribute to successful change programs QUESTION 2 Using a concrete example of an
Question 1 Customer relations management is a broadly recognized, widely-implemented strategy for managing and nurturing a company's interactions with clients, customers or sal
Question (a) (i) What are the main characteristics of an ERP system? (ii) List FIVE benefits and FIVE disadvantages of implementing an ERP system. (b) Assume you are
The Ledger System: In this system, the record is kept in the form of a bound register wherein each page is allotted to a periodical. On top of the page usually, details like
Question 1 Describe the strategy planning tools of Ansoff matrix and BCG matrix Question 2 Describe the approaches used to screen projects Question 3 Explain any 3 par
Definition: A periodical is defined as "a publication issued in successive parts usually at regular intervals and as a rule intended to be continued indefinitely" by A.L.A. Gl
detailed notes on abc analysis
Objectivity: Objectivity means freedom from bias. A test should yield a clear score value for each performance, the score being independent of the personal judgment of the
H i story of project management While quality management was developing, around the same time a number of events led to the need for better project management. In the 1950?s
Reference Services: Reference services help the user define and identify his query correctly, bearing in mind how he intends to use the information, since this can affect the
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