You have recently been employed in the Operations and Systems Department as Business Operations and Systems Graduate Trainee. You have been asked to produce a report on the role and acquisition of IS for TGL for its senior management and line management. In this report you are asked to have a number of sections, listed below:

1) Using the transformation process model and systems thinking concepts, explain the key operations TGL works. Pay particular attention to flow of materials and the role played by different types of information systems.

2) You are asked to look into the possibility of installing a new network infrastructure and deploying technological gadgets. Please make suitable recommendations after evaluating current networks and new technologies available for operational use in organisations like TGL.

3) Management are very interest in selling direct to customer, hence wish aim to make their products available online.

a) Advise on a suitable set up of operations using a carefully chosen e-business model and to specify a suitable online portal (website) design features/functions. You are asked to pay particular attention to business operations, for example analysing the impact of e-business over traditional processes of the organisation. (Please assume that the business environment is same as the one you are currently studying in).

b) Consider the drawbacks of introducing this type of customer and information processing technology for both the customer and the company as the supplier. What problems could arise from this method of transacting with this company?