Question 1

Negotiation is a one phase process. Evaluate this statement.

Question 2

Mr John, the Managing Director of your institution has come across the term ‘mediation' for the first time. He approaches you, in your role of legal adviser, and requests for a brief on this dispute resolution method, highlighting its advantages and inconveniences.

Question 3

Researchers have identified five major conflict management styles. Give a short description of each of the five styles, highlighting their respective characteristics.

Question 4

Team building is the innovative approach used by organisations to manage conflict. Describe team building along with the three approaches that Malcom Payne focussed on, using charts where needed