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Question 1:
Which one of the different approaches to organisation and management would you select as most relevant to the analysis of a particular work situation in the tourism industry? Give an assessment of the contributions and limitations of your selected approach.
Question 2:
Assess the practical value to both the student and the manager of adopting an open systems view of organisational analysis.
Question 3:
Discuss the importance of organisational culture for effective organisational performance. Support your answer with relevant industry examples.
Question 4:
Why do you think that increasing attention is being given to the quality of working life? If you were the manager of a tourism organisation, detail the main areas in which you could take action in order to improve the quality of working life of staff.
Question 5:
Discuss the main situational variables which are likely to influence the most appropriate form of managerial leadership behaviour. Detail three different work situations in which a different style of leadership is likely to be most effective?
In 2000, various instances were reported in which Ford owners with Firestone tyres were experiencing tyre blowouts ultimately causing around 150 deaths and over 500 serious injuri
QUESTION (a) Explain, using examples, the Prevention, Appraisal and Failure (PAF) model for measuring quality costs and briefly assess its potential for use in a service organi
P enalty Penalties should aim at fixing a problem when it arises and ensuring that it does not recur. Guidelines to note while stipulating penalties are: Penalties shou
QUESTION 1 (a) Comment on the generic competitive strategies as proposed by Porter with the use of suitable examples (b) Briefly elaborate, with relevant examples, your unde
Advantages of information services: There are a number of advantages in the value addition of information services. Taylor suggests three of them: • Making choice easier, by
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The Range of Network Services The range of services provided by many resource sharing networks include storage and retrieval of data such as factual, physical and bibliograp
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Question 1 Define conflict. Discuss four ingredients of conflict Question 2 Discuss four different types of conflicts which may occur in any organization Question 3 List
Prussian Instructions: The Prussian instructions. Rules for the alphabetical catalogues of the Prussian libraries l translated from the 2nd edition, authorized, 1908; with an
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