Metrics

Metrics is defined as the measurement to determine the degree of the conformance to the  specifications. This measurement allows    the organisation to improve the software process which will help to plan, track and control the software project and also assess the quality of the software which will be produced. It is measurement of such specific attributes of the process, project and product which is used to assess the software metrics. The metrics are measured which give a dashboard to the management on the  overall  strength of  the  process,  the  project  and  the  product.  The requirements, specifications, the assurance activities and the metrics are closely looped  and  linked  together.  For  example,  for  a  customer  care service if the requirement is the response to the telephone customer service, the measure of this is to attend 99 percent of the hotline calls within one ring, Assurance  activity  which  is  the  action  to be taken  is  determining  the percentage of calls answered on the ring during the forty-eight-hour period and the Metric is the percentage of the calls to be answered on one ring.