Lack of Accountability - High Technical Usage

In huge, complex and widespread ST&D networks such as ours, the subsequent factors pose problems in arriving at reasonable estimate of losses:

-  Absence of properly functioning energy meters within the distribution substations;

- Deficiencies in metering at consumer premises involving non-provision of meters; and

- Lack of proper energy accounting system.

Identification of areas having high non-technical/commercial losses and initiating remedial action is also not probable because of this purpose. This has led to a situation of lack of accountability across the utility. The field level engineers have not been made responsible or accountable for the energy input to their areas, the energy billed or the revenue collected. This has resulted in increased theft and pilferage within the system leading to increased commercial losses.

There are also losses on account of managing non-operative collection accounts and delays in remittances through the banks, non-reconciliation of remittances, embezzlement, misappropriation of funds through employees and etc.