Question 1:

It is increasingly being recognised that in order to compete effectively in a turbulent environment, organisations need to differentiate themselves from competitors. Examples of high performance work organisations demonstrate that approaches to the management of people represent a competitive differentiator. Discuss using relevant industry example.

Question 2:

Define the steps in the selection process and list the selection criteria that are available. How can these criteria be used to make selection more effective?

Question 3:

Explain why team work needs to be considered as part of an organisations' HRM strategy? Give an example of the most appropriate team work to a specific circumstance in the tourism and hospitality industry?

Question 4:

Elaborate on the importance of developing a Corporate Social Responsibility programme for a tourism or hospitality organisation of your choice.

Question 5:

Discuss why training and development should be seen as an investment, rather that a cost, by organisations?