Identifying customers for project, Other Management

Assignment Help:

Identifying customers

Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:

  • Analysing the contract - The contract analysis will help to recognise the external customer or the end-client. This will also help to recognise the end user. If the contract information does not contain the end user particulars then the project team will have to coordinate directly with the customer to decide if the end user is someone other than the customer. The contract analysis will reveal the suppliers or the subcontractors. If the key suppliers are not particularly recognised as the subcontractors then the project team will have to coordinate among their own technical elements or with the organisation's procurement office to determine who among the suppliers will be part of the project implementation.
  • Analysing the project team and their organization - This helps to identify the internal customers. This will have to disclose how the work will proceed, which project team or the organisational elements will take part and how it will be linked in the supplier- customer process chain.
  • Analyse product use - This analysis begins with identifying the end user and then further understanding who will use the product and how. Quality signifies satisfying the customer requirements and not just meeting the specifications in the contract. Analysing the product use may also disclose the hidden customers, who do not use the product directly but are indirectly affected by their usage like the environment and the aesthetics of the local community.
  • Analyse the means of production - This is necessary even if the project involves manufacturing the product, delivering the service or performing some of the intellectual or the administrative activity. This can be clarified or confirmed to the internal customers who have already been identified and approved.

Related Discussions:- Identifying customers for project

Size of library building-library management, Size of library building in li...

Size of library building in library management  The size of the library building is determined by the number of clientele it is going tocater to (many subscription and public

Need for several entries - catalogue entry, Need for Several Entries   ...

Need for Several Entries   A library catalogue can just meet any one type of user's approach like author approach, title approach, etc. We can also prepare catalogues, which ca

Issues in public relation, Question In 2000, various instances were rep...

Question In 2000, various instances were reported in which Ford owners with Firestone tyres were experiencing tyre blowouts ultimately causing around 150 deaths and over 500 s

Operation management, types of manufactring systems in operation management...

types of manufactring systems in operation management

ASSIGNMENT , How will you influence people to strive willingly for group o...

How will you influence people to strive willingly for group objectives in your organisation(Target based industry) ? apply your interpersonal influence through communication proces

Library journal - library management system, Library Journal: Publish...

Library Journal: Publishes quarterly lists  of scientific,  technical and medical books announced for publication by publishers.  The third category of review  sources is d

Halo effect, Halo Ef fect Halo effects refer to drawing a gener...

Halo Ef fect Halo effects refer to drawing a general impression of an individual based on a single characteristic. For example, if a person is well-dressed, you might s

Write a long note on event interaction, Question 1 Write about the Namma A...

Question 1 Write about the Namma Angadi event. Explain the processes responsible for making the events happen Question 2 Write a long note on event interaction Question 3

Managerial economics, what is prisoner''s dilemma'',of non cooperative game...

what is prisoner''s dilemma'',of non cooperative game?

Periodicals and serials - selection tools, Periodicals and Serials: Pr...

Periodicals and Serials: Primary periodicals constitute one  of the most indispensable categories of publications  in academic  research and special libraries. A substantial p

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd