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Question 1:
You have been asked to give advice on telephone technique to someone who is about to start their first job.
a) Describe FOUR factors to be considered in taking telephone calls. b) Describe FOUR factors to be considered in making telephone calls.c) What can be done to help employees who are not good at using the telephone?
Question 2:
You have been asked to write an article for your organization magazine specifically targeted at employees who are studying for qualifications. Your title is ‘How to make notes effectively?'. The article should be about 200 words in length and contain practical advice and examples.
Question 3:
The employees at Data Services, where you work in the personnel department, are unhappy about their conditions of service. You have been asked by your manager to form a group which will meet and investigate this problem.
a) What would you consider to be an effective group size and why?b) Your first action is to call a meeting of this group. Give valid reasons for calling such a meeting.c) You are to chair this first meeting. What preparations would you make to ensure that it is successful?
Question 1: (a) What is ‘Training'? (b) Show the main objectives of ‘Training'. (c) Explain clearly the different stages in a systematic approach to Training as developed
QUESTION 1 (a) Explain the following terms relating to culture; power distance, individualism versus collectivism dimension, masculinity versus femininity dimension (b) Explai
Lateral or horizontal communication is more important today than vertical communication. Do you agree or disagree? Justify your answer
The term 'workforce diversity' in its broadest sense encompasses many dimensions. The researchers have classified such dimensions into many categories. According to the study ( Spo
How does Costco get its products? Also is there discussed prices for them?
American Express Company and Merrill Lynch and Company use African-American employees to hold workshops and networking receptions in venues such as black museums to attract black i
explain the concept of combination layout
A) In 1999 a computer failure a t a US chocolate-manufacturing company prevented it from shipping Halloween products costing the company a drop of 19% in its third-quarter net inco
Small Business Enterprises (SBE's) do play a major role in the world economy, and they are recognized as one of the main contributors to economic, development and employment growth
Question: (a) Planning is important for the success of an organization. Explain the term "planning" and describe how you would relate the components of the planning process
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