QUESTION

a) Describe the different barriers which prevent effective listening in organisations and explain in detail each of those barriers while at the same time provide solutions to overcome them.

b) Explain in detail the five interrelated steps involved in the listening process and explain how listening plays an important role in the communication process.

QUESTION

(a) Define the term organisation culture and differentiate between the bureaucratic and supportive organization cultures.

(b) Cultural diversity in organisations should be viewed as an opportunity. What are the three main principles to ensure there is effective cross cultural communication in companies. Give examples where appropriate.