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Many services are intangible and by their very nature it is difficult to determine their quality. Take for example, the problem that airlines face when they try to determine
Question : Many business people tend to forget the importance of the internal environment for the success of their organisation. They rather give more importance to the impact
CAD is automation of design process similarly CM is defined as automation of manufacturing process. The CAD/ CAM addresses only the physical description of the product which s
QUESTION 1 Write short notes on the following- (a) Non-verbal communication (b) Information overload (c) Identify the four categories of cultural differences that need
Steps involved in designing a channel system, Marketing Management
According to you, do you thing jonh Mackey attitudes was ethical?
QUESTION 1 People are one of the most important resources in an organization. Consequently, one of the main functions of the human resource manager is to ensure that the organi
QUESTION 1 (a) What is non-verbal communication? (b) Non-verbal communication is a complex process leading to misunderstanding and misinterpretation. Examine this statement
Problem 1: (i) Describe the basic control process. (ii) Show whether control is always possible and necessary in an organization. Problem 2: (i) Using appropriate
Illustrate the Total Quality Management briefly. Total Quality Management (TQM) is a system approach to quality within all spheres of the organisation. TQM implies meeting the
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