The major activities of the second phase are given below:

a. Establish a BPR organizational structure

b. Establish the roles for performing BPR

c. Chose the personnel who will reengineer.

An infrastructure must be establish to support reengineering efforts. Although this phase consists of only a few tasks it has a tremendous impact on the success of a BPR endeavour. The questions that must be answered as the reengineering staff gathers together to communicate motive persuade educate destroy create rebuild and implement are:

a. Who are the people that will be enlisted to reengineer the business?

b. What will their responsibilities be?

c. Who will they report to ?

d. What will happen to the normal business functions when BPR is going on ?