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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
Question 1: With the help of an organisation chart, explain the importance of: 1. The Front Office Department 2. The Reservation Office 3. The Housekeeping Department
Prepare a lean Manufacturing plan or project in your work place. how this project going to benefited you and the company. you should perform real case that is ongoing or planning t
QUESTION 1 (a) Define (i) Conflict of Interest and (ii) integrity? (b) What would you recommend for an organization that go beyond obeying the law? (c) How far do you thi
QUESTION 1 Attempt a SWOT analysis for the Cyber Island Concept in your country. You will have to analyse the business environment in the first instance and propose at least thr
T he change owner The change owner is the person assigned to essentially arrange and then make the approved changes to the system. The change owner is consulted about the foll
Current Awareness Services: Current awareness services are designed to keep the user abreast of information in thier area of work or interest that has recently been published
Question: The Tourist Area Life Cycle as given by Butler (1980) is one of the most popular models which have been used and applied to study the evolution and development of de
Problem 1: What is the importance of talent management? Describe Talent management Importance of Talent management Problem 2: Describe the five stage approa
PERIODICALS PROCUREMENT: We have dealt with the selection of periodicals. Logically, the next step is procurement of the selected periodicals. Hence, this section is devoted
PERIODICALS DEPARTMENT: Since periodical publications are now a major information disseminating media, the work of the Periodical Publications Section assumes great magnitude
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