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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
QUESTION 1 Briefly explain how the following schools of thought contributed to Psychology (a) Psychoanalysis (b) Behaviourism (c) Cognitive approach (d) Humanistic/
Filing Classified Entries By classified entries, we mean entries which hear notation; that is, Class Number and Call Number entries. A Subject Catalogue and an Alphabetico-Cl
Subject classification: A Compound Subject is a basic subject when it has at least one focus, or has at least an aspect, i.e., it has a basic facet and one or more isolate
Six Sigma - Cynics view The Six Sigma has taken on the life of its own. The cynics might see it as "the next big thing" which will fade as soon as the new buzzword will come al
Audience Analysis To enhance communication with your audience, you must have to analyze it carefully to formulate a message in a way they will understand and search meaningful
Development of Library Resource Sharing Network The development of library networks is the result of computerisation of catalogues and bibliographic databases and the developm
Catalogue Code: As with classification schemes, there are different catalogue codes available for use in libraries. Two of them are already known to you as they are prescribed
MAINTENANCE WORK AND MANAGEMENT: Of all the functions in a library, the maintenance work is the least discussed in professional literature. However, the importance of mainten
Question: "Resistance to change is not only a predictable part of change, it is perhaps the most difficult phase to deal with. People resist change for good reasons, even thoug
INNER FORMS OF A LIBRARY CATALOGUE: We have given you an overview of the physical forms of a library catalogue w their features, merits and demerits. Closely related to the ph
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