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Q. Explain Black box model of consumer behaviour?
ENVIRONMENTAL
FACTORS
BUYER'S BLACK BOX
BUYER'S
RESPONSE
Marketing
Stimuli
Environmental
Buyer
Characteristics
Decision
Process
Product
Price
Place
Promotion
Economic
Technical
Political
Cultural
Attitudes
Motivation
Perceptions
Personality
Lifestyle
Problem
recognition
Information
search
Alternative
evaluation
Purchase
decision
Post-purchase
behavior
Product choice
Brand choice
Dealer choice
Purchase timing
amount
The black box model demonstrates the interaction of stimuli, consumer characteristics and decision process and consumer responses. It can be distinguished among interpersonal stimuli (between people) or intrapersonal stimuli (within people). The black box model is connected to the black box theory of behaviourism where the focus isn't set on the processes inside a consumer however the relation between the stimuli and the response of the consumer.
The marketing stimuli are planned as well as processed by the companies where the environmental stimulus are given by social factors and based on the economical or political and cultural circumstances of a society. The buyer's black box consists of the buyer characteristics and the decision process which determines the buyer's response. The black box model considers the buyers reply as a result of a consciousness decision process in which it is supposed that the buyer has recognized the problem.
Nevertheless in reality many decisions are not made in awareness of a determined problem by the consumer.
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