Examples of external failure cost, Strategic Management

Assignment Help:

Q. Examples of external failure cost

The customer perspective can control performance by the assessment of external quality failure. Costs incurred after the customer has received the good or service.

Administration of customer service and complaints
Cost of faulty product returns
Cost of product liability and warranty claims e.g. damages and repairs
Cost of free repairs and replacements for returns under guarantee
Loss of customer goodwill and brand reputation

Related Discussions:- Examples of external failure cost

Show the arguments against the controllability principle, Q. Show the Argum...

Q. Show the Arguments against the controllability principle? - Political arguments may occur over such costs which are more subjective than objective when determining controll

Explain about trade receivable days, Q. Explain about Trade receivable days...

Q. Explain about Trade receivable days? {Yearend trade receivables / Credit sales (or turnover)} x 365 days This is the average length of time occupied by customers to pay

Doric conversion technologies, Doric Conversion Technologies, Inc. Requi...

Doric Conversion Technologies, Inc. Requirements: 1. Consider the case study from the perspective of Kantianism and Social contract theory. On the basis of the ethical d

Leadership and management case study, Prepare Congruence model

Prepare Congruence model

Examples of staff control in the workplace, Employee behavioural controls ...

Employee behavioural controls 'Influencing the process of how staff work and behave'. Reward e.g. based on attitude or behaviour Dress code e.g. to ensure staff u

Discuss the pertinence and relevance of the ansoff matrix, Question 1: ...

Question 1: (i) Why should stategic issues involve all stakeholders for a product or/and service? (ii) What are the objectives of strategic formulation and implementation

Bcg matrix, how to make?

how to make?

Impact on the organizational and personal levels, Question Sarah and ...

Question Sarah and John are both working for a software development company. The manager of the new product division was originally the leader of the project team for whi

Limitations of using balanced scorecard, Q. Limitations of using balanced s...

Q. Limitations of using balanced scorecard? - Historical performance analysis is no guide to the future. - Manipulation or 'massaging' of performance measures by management,

Strategic management of bread talk, This report discusses is based on the s...

This report discusses is based on the strategic management of Bread Talk. Bread Talk is, a Singapore based fFood cCompany . It is identified that under strategic management, The co

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages