Examples of external failure cost, Strategic Management

Assignment Help:

Q. Examples of external failure cost

The customer perspective can control performance by the assessment of external quality failure.  Costs incurred after the customer has received the good or service. 

  • Administration of customer service and complaints
  • Cost of faulty product returns
  • Cost of product liability and warranty claims e.g. damages and repairs
  • Cost of free repairs and replacements for returns under guarantee
  • Loss of customer goodwill and brand reputation

 


Related Discussions:- Examples of external failure cost

What do you mean by dividend cover, Q. What do you mean by Dividend cover? ...

Q. What do you mean by Dividend cover? Dividend cover  Dividend cover   =   Profit available to ordinary shareholders (PAT) / Annual dividend (no. of times) Or = EPS/Divi

How might a company sustain and win a price war, ? A) By including a lower ...

? A) By including a lower cost structure ? B) By cross-subsidizing one business from another ? C) By including "deeper pockets" to fund short to medium term losses

Explain about position ratio - working capital ratio, Q. Explain about Posi...

Q. Explain about Position ratio - working capital ratio? 1 Current ratio (CA) or working capital ratio CA = Current assets / Current liabilities       (times) The current

Contrasting strategic planning to strategic control, Contrasting strategic ...

Contrasting strategic planning to strategic control Strategic planning is a more centralised planning approach, senior management tend to focus less on implementing specific c

Profile international markets, Using online research and the resources on t...

Using online research and the resources on the Student Portal, select and undertake market research of 2 possible "emerging economy" countries where Eatmore & Green might be able t

A strategic vision is differ from a mission statement, A Strategic Vision i...

A Strategic Vision is Differ from a Mission Statement: Whereas the chief concern of a strategic vision is with "where we are going & why", a company's mission statement usua

Synerge, What are the problems in assessing the potential for synergy from ...

What are the problems in assessing the potential for synergy from a merger

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd