Examples of external failure cost, Strategic Management

Assignment Help:

Q. Examples of external failure cost

The customer perspective can control performance by the assessment of external quality failure.  Costs incurred after the customer has received the good or service. 

  • Administration of customer service and complaints
  • Cost of faulty product returns
  • Cost of product liability and warranty claims e.g. damages and repairs
  • Cost of free repairs and replacements for returns under guarantee
  • Loss of customer goodwill and brand reputation

 


Related Discussions:- Examples of external failure cost

Briefly discuss the predictive maintenance strategy, Question: (a) The ...

Question: (a) The Bath-Tub curve is an important tool for understanding the reliability of engineering components in many different applications. It is viewed as a hazard funct

Limitations of time study, 1. Unions quite frequently oppose the time ...

1. Unions quite frequently oppose the time study because the accuracy of time study is overly dependent upon the skill and judgment of the time study man. The time

Mensa Inc., Describe the situation facing Mensa at time of the case. This ...

Describe the situation facing Mensa at time of the case. This should include major issues facing the company and the decisions that need to be made.

Explain the function of the group, a.     Explain the function of the group...

a.     Explain the function of the group. b.     For each group, describe the following: 1)     How it came into being. 2)     How long it has existed (and is expected to

How value chain framework important to managers, Question: The steps in...

Question: The steps in value chain analysis are to examine the company's primary activities and support activities. (a) Elucidate the primary and support activities. (b)

The key stages in maintenance program in an organization, Question: (a)...

Question: (a) Many organizations consider the maintenance function as a critical operational and decision making area that can guarantee plant availability and reliability. A

Jidoka - quality at source, Jidoka - Quality At Source Jidoka was firs...

Jidoka - Quality At Source Jidoka was first introduced by Dr Taichi Ohno into the Toyota Motor Company in the early 1960s. In the process of producing an efficient material fl

Execution schedule for an organisation''s e-strategy, 1 - Assess the resour...

1 - Assess the resource needs for executing an e-strategy in an organisation. 2 - Develop an execution schedule for an organisation's e-strategy. 3 - Assess how existing busi

Limitations of using balanced scorecard, Q. Limitations of using balanced s...

Q. Limitations of using balanced scorecard? - Historical performance analysis is no guide to the future. - Manipulation or 'massaging' of performance measures by management,

Show the modern methods of budgeting, Q. Show the Modern methods of budgeti...

Q. Show the Modern methods of budgeting? A flexible budgeting system produces many budgets projecting costs and revenues over different ranges of production or sales volumes.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd