Examples of external failure cost, Strategic Management

Assignment Help:

Q. Examples of external failure cost

The customer perspective can control performance by the assessment of external quality failure.  Costs incurred after the customer has received the good or service. 

  • Administration of customer service and complaints
  • Cost of faulty product returns
  • Cost of product liability and warranty claims e.g. damages and repairs
  • Cost of free repairs and replacements for returns under guarantee
  • Loss of customer goodwill and brand reputation

 


Related Discussions:- Examples of external failure cost

Cadbury dairy milk, Value proposition and product customer connect of cadbu...

Value proposition and product customer connect of cadbury dairy milk

How value chain framework important to managers, Question: The steps in...

Question: The steps in value chain analysis are to examine the company's primary activities and support activities. (a) Elucidate the primary and support activities. (b)

Leadership, Critically evaluate and analyse leadership you have witnessed i...

Critically evaluate and analyse leadership you have witnessed in specific situations. This means comparing concrete examples (what was said and what was done) to relevant theories

Managing value based management, Q. Managing value based management? ...

Q. Managing value based management? Strategic selection of projects that create high shareholder wealth. Resource allocation and funding should have a recognised oppor

Good y and good x, a) What can you say about GOOD Y and GOOD X (a good can ...

a) What can you say about GOOD Y and GOOD X (a good can be an item, a commodity, etc.).  Name a pair of good X and good y that can show this kind of relationship. b) Is the relati

Research on a business organization, The title of the research question is:...

The title of the research question is: 1. To investigate and research on a business organization of your interests. 2. To identify the scope of their business strategy, within th

Information strategic plan, Submit the integrated final copy of your Inform...

Submit the integrated final copy of your Information Strategic Plan. The proposal will actually consist of the purpose, history, and scope located in the final project template

Styles of strategic management, Goold and Campbell identified three 'styles...

Goold and Campbell identified three 'styles of strategic management', looking at ways in which control can be divided between senior management and individual business units.

Advantages and disadvantages of process, Advantages and disadvantages 1...

Advantages and disadvantages 1. Advantages There are some benefits that Aldi can get from short term objectives such as allow development or small format supermarkets in edg

Samsung, Samsung multibusiness strategy

Samsung multibusiness strategy

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd