QUESTION

(a)

(i) What is information overload? Illustrate your answer through a practical example.

(ii) How could each of the factors below contribute to information overload? Supply instances to support your answers.

• Number of incoming messages
• Uncertainty in the environment
• Unpredictability in the messages
• Quality of decisions

(b)

(i) Differentiate between tall and flat organizations.

(ii) Explain information overload in each organization.

(c) Identify the communication directions relevant to the following channels:

• Appraisal interviews
• Exit interviews
• Conferences
• Performance evaluations

Give reasons for your answer in each of the above.