QUESTION

Your Managing Director has asked you to prepare a presentation for the staff of the Human Resources Department who have no experience in interpersonal skills and how to deal effectively with criticisms. Produce brief notes for the presentation that will answer the following questions:

a) Describe the term communication climate and what are the four main factors that need to be considered to enhance the communication climate within firms

b) What are the five factors that need to be considered in order to promote a positive communication climate at the workplace?

c) Constructive criticism is important not only for maintaining good working relations in organisations but it also promotes efficient communication. Explain in detail the factors which need to be considered while offering constructive criticisms at the workplace.