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Question 1:
(i) Differentiate between individual and organisational evaluation of training
(ii) List the benefits of evaluation of training. (iii) Elaborate on the four different levels of Kirpatrick's evaluation model.
Question 2:
(i) What is a Training Needs Analysis and why is it important for an organisation. (ii) Explain the role of Upper level managers in a Training Needs Analysis
Question 3:
The PRACTICE approach is generally considered to be of significant importance for maximum transfer of training. In this context, explain the eight elements of this approach.
Question 4:
Paying particular attention to the field of occupational safety and health, discuss two most appropriate methods of training you would use to train your employees.
Question: Mail.com Co. Ltd is a company engaged in the BPO activities in Mauritius since 2003. The company is planning to open a new call centre in the north of the country and
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