Question 1:

Explain the importance of understanding the difference between Personnel Management and Human Resource Management so that HRM is effectively applied in the business environment.

Question 2:

HRM and its industry application is faced by many challenges. List and discuss three most important human resources challenges faced by modern hospitality and tourism organisations.

Question 3:

Health and Safety at work should prevail above all. Explain why any tourism organisation has the duty of ensuring a safe and healthy working environment for its employees and how the HR Management helps in ensuring this.

Question 4:

Give your own reasons to explain the generally high levels of staff turnover in the Mauritian tourism industry. What are the costs involved? What actions would you recommend to help reduce the level of staff turnover?