Question 1:

(a) What are the different stages in consumer buying decision?

(b) Explain the difference between routine and complex buying decision using appropriate examples of products to illustrate your answer.

Question 2:

(a) Discuss the role and influence of personal factors in a car purchase decision.

Question 3:

(a) Using any two motivational theories describe their influences on consumer Behaviour.

Question 4:

Describe the following terms used in marketing psychology :

(a) Demographics

(b) Cognitive dissonance

(c) Cultural influences on consumer behaviour

(d) Family Life Cycle

Question 5:

Nowadays customers and Marketers are making more and more use of the internet. Elaborate on the advantages and disadvantages of using the internet as a marketing tool.