Customer relationship management applications, Business Management

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Using the diagram below, describe how legacy systems have contributed to the emergence of information islands within large organisations. What are the information flow problems for organisations? What are the implications for CRM applications in particular of the emergence of information islands? How does Enterprise Architecture help organisations eliminate "islands of information"? Use either the Zachman framework or the The Open Group Architecture Framework (TOGAF) to illustrate your answer.

1804_Enterprise Architecture process1.png

Legend:

EL - Enterprise Level

DL - Domain Level

F - Functional Level

SF- Sub Functional Level

AF- Atomic Functional Level

A - Application Level

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