55 % of communication is depending on non-verbal signals., Business Management

Assignment Help:

According to the study, 55% of communication is depending on non-verbal signals.

This suggests that the body language is critical to good communication skills. This is possibly why so many firms spend a large amount of funds on customer service training.

Students should describe body language and non-verbal signs can affect the way in which a message is converses to customers. McDonald's, for example, have a 'Smiles are free' policy. Hotel staffs are trained to welcome customers with a warm smile and to adopt a friendly approach. People, being part of the extensive marketing mix, therefore play a very significant role in the marketing of a firm's products.

In addition, there could be reference to the use of visual stimulus (such as poster adverts) or packaging being used to communicate and market a firm's products (these being non-verbal forms of communication).

 

 


Related Discussions:- 55 % of communication is depending on non-verbal signals.

Two bin techniques, Two Bin Techniques : One of the oldest systems of i...

Two Bin Techniques : One of the oldest systems of inventory control is the two bin system, which is mainly adopted to control C group inventories. In the two bin system

Explain about the participation in management of workers, Explain about the...

Explain about the participation in management of workers. Workers’ Participation in Management: Worker’s participation into management can be in any of shape, through est

Design of unit operations, A detailed commentary on the chemical and mechan...

A detailed commentary on the chemical and mechanical design of at least one process unit operation. Process design of other units should also be completed along with pipe sizes (ma

State the factors associated with organizational change, Question 1: (A...

Question 1: (A) Differentiate between work group and work team. (B) Fully explain the four types of teams. Question 2: State the factors associated wi

Models of human resource management, breifly describe the following models ...

breifly describe the following models of human resource management; 1the guest model of hrm 2the michigan matching model of hrm 2the harvard model of hrm 3the john storey model of

RESOURCES, EXPLAIN AND USE APPROPRIATE TOOLS AND TECHNIQUES FOR CONDUCTING ...

EXPLAIN AND USE APPROPRIATE TOOLS AND TECHNIQUES FOR CONDUCTING AN INTERNAL APPRAISAL

Implement conditional formatting, a) Implement conditional formatting to sh...

a) Implement conditional formatting to show that if the total spent before VAT is £1000 or more, the cell will be highlighted in red to show that discount has been earned. b) In

BUSI-600, ETHICS OF RESEARCH is my research paper topic of 3000 words

ETHICS OF RESEARCH is my research paper topic of 3000 words

Managing diverse workforce, Successful diversity management requires HR man...

Successful diversity management requires HR managers to possess skills in leadership, organisational development, change management, psychology, communication, measurement, and ass

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd