55 % of communication is depending on non-verbal signals., Business Management

Assignment Help:

According to the study, 55% of communication is depending on non-verbal signals.

This suggests that the body language is critical to good communication skills. This is possibly why so many firms spend a large amount of funds on customer service training.

Students should describe body language and non-verbal signs can affect the way in which a message is converses to customers. McDonald's, for example, have a 'Smiles are free' policy. Hotel staffs are trained to welcome customers with a warm smile and to adopt a friendly approach. People, being part of the extensive marketing mix, therefore play a very significant role in the marketing of a firm's products.

In addition, there could be reference to the use of visual stimulus (such as poster adverts) or packaging being used to communicate and market a firm's products (these being non-verbal forms of communication).

 

 


Related Discussions:- 55 % of communication is depending on non-verbal signals.

What are the causes of labour turnover, What are the causes of labour turno...

What are the causes of labour turnover? Causes of Labour Turnover: 1. Voluntary withdrawals through the worker 2. Lay-offs because of seasonal nature of industry, fuel

Business-to-consumer trading through online trading, Technology has transfo...

Technology has transformed organisations, industries and ways of doing business.  Explain the reasons for the growth of business-to-consumer (B2C) trading through onlin

Communication conflicts in modern business environment, Question 1: The...

Question 1: There are various communication conflicts in modern business environment. Project conflicts are somehow inevitable. (i) Show some of the possible sources of pr

Describe the key steps conducting an effective presentation, QUESTION 1 ...

QUESTION 1 Being able to deliver a stunning presentation has become increasingly important in the development of a successful managerial career. Based on your own experience

Explain the purpose and relevance of a business plan, Question 1: (a) E...

Question 1: (a) Explain the purpose and relevance of a business plan within the hospitality sector. (b) Discuss the importance and role of market research within business pl

Global expansion of heineken, Heineken NV is one of the world's largest bee...

Heineken NV is one of the world's largest beer producer, selling more beer outside the United States than its closest competitors, Anheuser-Busch and SABMiller. In 2002, only 14% o

Significance of opportunity cost for a business enterprise, Problem 1: ...

Problem 1: a. What is price elasticity of demand and how is it measured? b. Using diagrams explain: (i) A good with price elastic demand (ii) A good with price inelastic d

Describes the reengineering business process, Q. Describes the Reengineerin...

Q. Describes the Reengineering Business Process? One of the most significant implementations of competitive strategies is Business Process Reengineering (BPR). A fundamental re

Different delivery styles , Explain the different delivery styles that spea...

Explain the different delivery styles that speakers can select for their presentation

Discuss what is meant by power in organisations, Question 1: (a) Define...

Question 1: (a) Define and discuss what is meant by "Power" in organisations? (b) Explain the main sources of inter-personal power in organisations giving examples of each s

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd