55 % of communication is depending on non-verbal signals., Business Management

Assignment Help:

According to the study, 55% of communication is depending on non-verbal signals.

This suggests that the body language is critical to good communication skills. This is possibly why so many firms spend a large amount of funds on customer service training.

Students should describe body language and non-verbal signs can affect the way in which a message is converses to customers. McDonald's, for example, have a 'Smiles are free' policy. Hotel staffs are trained to welcome customers with a warm smile and to adopt a friendly approach. People, being part of the extensive marketing mix, therefore play a very significant role in the marketing of a firm's products.

In addition, there could be reference to the use of visual stimulus (such as poster adverts) or packaging being used to communicate and market a firm's products (these being non-verbal forms of communication).

 

 


Related Discussions:- 55 % of communication is depending on non-verbal signals.

What are functions are included for the industrial manager, What are functi...

What are functions are included for the Industrial Manager? The Industrial Manager is included in the illustrated functions as follows: a.    design products which will find a

Discuss what is meant by power in organisations, Question 1: (a) Define...

Question 1: (a) Define and discuss what is meant by "Power" in organisations? (b) Explain the main sources of inter-personal power in organisations giving examples of each s

Why prevention is better than cure , Discuss the cost of accidents to ...

Discuss the cost of accidents to an employer in from a perspective of why prevention is better than cure - The working surroundings within the organization shou

Discuss the functions of a theory in communication, QUESTION 1 What acc...

QUESTION 1 What according to you are the essentials of effective communication? QUESTION 2 List out and discuss the various factors that affect communication. QUEST

How is the hardworking important for an entrepreneur, How is the hardworkin...

How is the hardworking important for an entrepreneur? Hardworking: Usually they are called workaholics. Here for work, is worship for then. They place in continuous effor

You are contracted to provide an assessment and reco, how much will be the ...

how much will be the cost for 3000 words deadline in 9th june

Concept of leadership and management, Understand the concept of leadership ...

Understand the concept of leadership and management, and demonstrate sound knowledge and understanding of the concepts, theories and disciplines which underpin business and managem

Operates the business, Examine this business leader's leadership style and ...

Examine this business leader's leadership style and talk about how he or she has adapted to cultural differences and how he or she operates the business effectively in global marke

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd