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Question:
a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ?
b. The emergence of CRM as a management approach is a consequence of a number of important trends. What are they?
c. The problem faced by many organisations, both in deciding whether to adopt CRM and in proceeding to implement it, stems from the fact that there is still a great deal of confusion about what constitutes CRM. Give three reasons for this confusion ?
QUESTION 1 (a) Write brief notes on the following: (i) Dictionaries, (ii) Encyclopaedias (b) On what occasions would you use them? (c) Name a few that are found in librar
coca cola textbook.pdf 5653K View Download Eassy and Project.png 138K View Download
define organisational behaviour and explain how organisational and the managers job are related?
Micro credits have recently been promoted in Europe to deal with the problem of unemployment and encourage economic growth. This has been done by providing an opportunity for both
Explain briefly the four steps of the review process
A company is considering whether to purchase a piece of land that has come up for sale at a cost of $10 million. Two suggestions have been made for the use of the land. One is to
compare the liability of the owners of partnerships, sole proprietorship and corporations.
What is Collective Bargaining? Collective Bargaining: It is constitutes the negotiations among the management and the union along with the ultimate purpose of agreeing on
Question 1: a) Explain how a business could carry out market research. b) Describe the difference between selling and marketing. c) Describe the 4 main international mark
using as exsiting company write on how organizational behaviour can play a major role in the company''s organizational development enhancing organizational performence as well as i
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