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Question:
a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ?
b. The emergence of CRM as a management approach is a consequence of a number of important trends. What are they?
c. The problem faced by many organisations, both in deciding whether to adopt CRM and in proceeding to implement it, stems from the fact that there is still a great deal of confusion about what constitutes CRM. Give three reasons for this confusion ?
Question 1: a) Describe why planning is one of the main functions of a manager. b) Outline the main advantages and disadvantages to an organization of strategic planning.
Illustrate the Total Quality Management briefly. Total Quality Management (TQM) is a system approach to quality within all spheres of the organisation. TQM implies meeting the
What is the importance of business communication?
QUESTION 1 (a) Explain the relevance and importance of planning in management (b) Identify the steps involved in problem solving and decision-making QUESTION 2 Is m
What is Morale in terms of measurement? Morale: Morale is level like either high or low or a measure of extent of voluntary cooperation illustrated by an individual or a
process of delegation
QUESTION 1 (a) Define the terms globalization and informatisation. (b) Critically discuss how is globalization and informatisation impacting upon intercultural communication
Corporate Communication and Culture: Corporate Communication An emerging area that has been increasingly found as a critical functional area within business companies
Problem Organisations and individuals could derive great benefits from an all-in-one Time Management Wizard. Although there exist various tools such as Calendars and Timesheets
The sales counter next to the soft toy display in Shambles receives a customer every 2-4 minutes. Most of these customers (80%) are buying toys and are dealt with by the cashier i
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