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Question:
a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ?
b. The emergence of CRM as a management approach is a consequence of a number of important trends. What are they?
c. The problem faced by many organisations, both in deciding whether to adopt CRM and in proceeding to implement it, stems from the fact that there is still a great deal of confusion about what constitutes CRM. Give three reasons for this confusion ?
Question 1 What is culture? Explain its characteristics and list out the various types of culture Question 2 What is conflict in an organization? What are the sources and
Define the value addition for an entrepreneur. Value Addition: They do not obey the conventional rules of thumb. Entrepreneurs have a constant wish to introduce somethin
Assess the future of outsourcing with regard to its impact on employees, executives. Future of outsourcing - Employees as Specialists, Specialised companies and specialized emp
CONDUCT A JOB ANALYSIS FOR NEW MANAGER
Organizational structure defines the activities and the goals and the achievement level which defined by the organizations. Four organizational structures define the: 1. Func
Question 1 The world economy is globalizing at an accelerating pace. What do you mean by globalization? Describe the merits and demerits of Globalization Question 2 The
Judge how the business and cultural environments shape the behavior of a selected organisation?
Explain about the term leadership in brief. Leadership: It is the process of influencing a group into an exact situation at specified point of time and in an exact set of
The major activities of the second phase are given below: a. Establish a BPR organizational structure b. Establish the roles for performing BPR c. Chose the person
QUESTION 1 a) How can an understanding of the team roles as developed by Meredith Belbin help a manager in communicating effectively with his/her team? b) Discuss the major
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