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Question:
a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ?
b. The emergence of CRM as a management approach is a consequence of a number of important trends. What are they?
c. The problem faced by many organisations, both in deciding whether to adopt CRM and in proceeding to implement it, stems from the fact that there is still a great deal of confusion about what constitutes CRM. Give three reasons for this confusion ?
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QUESTION 1 Discuss how to analyse problems and their causes with respect to common problem solving pitfalls QUESTION 2 In planning and managing projects, project manage
ADVANTAGES OF INTERNATIONAL TRADE
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North Shore University hospital in Manhasset NY is part of the North Shore Long Island Jewish health system. The third largest non-sectarian health system in the US. The management
b. A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y pape
Factors to Consider Before Taking a Decision on the Proposed Strategy Change Although most of the striking and important questions have been considered or highlighted which
Question 1 Marketing of insurance products is an important tool in the insurance business. The marketing of insurance is possible in both the life insurance and the non-life insur
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