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Question:
a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ?
b. The emergence of CRM as a management approach is a consequence of a number of important trends. What are they?
c. The problem faced by many organisations, both in deciding whether to adopt CRM and in proceeding to implement it, stems from the fact that there is still a great deal of confusion about what constitutes CRM. Give three reasons for this confusion ?
QUESTION 1 Critically discuss the different common decision making traps. Support your answers with relevant examples QUESTION 2 Critically discuss how to make effectiv
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Research indicates that older employees are more satisfied with their jobs, are more committed to the organisation and possess more internal work motivation than their younger coho
Maurice Ile Durable was first announced by the Prime Minister as a long term vision aimed at promoting sustainable development. The main thrust of the project Mauritius Ile Durable
Illustrates the procedure of job evaluation? Procedure of Job Evaluation: The process for job evaluation is as specified below: a. Know the jobs to calculate. b. Sel
How to identify and take due account of health and safety issues in the planning, allocation and monitoring of work.
Question 1: (a) Why is it often difficult to implement change within organisations? (b) What actions might management take to reduce such difficulties? Question 2:
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