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Question:
a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ?
b. The emergence of CRM as a management approach is a consequence of a number of important trends. What are they?
c. The problem faced by many organisations, both in deciding whether to adopt CRM and in proceeding to implement it, stems from the fact that there is still a great deal of confusion about what constitutes CRM. Give three reasons for this confusion ?
According to the systems approach, all organisations are open systems as they are being impacted by different components of the external business environment. In such a context, th
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Question 1: "Training is usually treated as a cost in many organizations rather than an investment since in difficult times, many organizations cut their training budget first
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logical design
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Question 1: You have been offered a job as Communications Manager in a reputed company. Show ways to communicate effectively with people from different cultural backgrounds. Il
1. Describe the five core elements of a data centre (form the user through to the storage system). Explain how each element can be made 100% available at all times. 2. While the
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