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Question:
a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ?
b. The emergence of CRM as a management approach is a consequence of a number of important trends. What are they?
c. The problem faced by many organisations, both in deciding whether to adopt CRM and in proceeding to implement it, stems from the fact that there is still a great deal of confusion about what constitutes CRM. Give three reasons for this confusion ?
QUESTION Wing Travels Agency is a well-established travel agency with various offices in many parts of the island, mainly on coastal areas, and having more than 100 employees s
service marketing in information technology?
Write short notes on partners
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Plant maintenance consists of all activities needed to keep the plant machinery tools and equipment services including building and fittings in standards working condition. In
Production Sectors a) A = Indonesia B = Belgium C = Czech Republic b) Indonesia Belgium Czech Republic Agricultu
what is placing decision in distribution of marketing
gaining comparatively at someone else''s expense
The events of 9/11 and the subsequent implementation of a number of unilateral and joint border security policies have resulted in an increase in cost of cross border trade between
Question: (a) Distinguish between a Management Information System and a Decision Support System. (b) Distinguish between different eBusiness Models. (c) Discuss on four
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