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Question:
a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ?
b. The emergence of CRM as a management approach is a consequence of a number of important trends. What are they?
c. The problem faced by many organisations, both in deciding whether to adopt CRM and in proceeding to implement it, stems from the fact that there is still a great deal of confusion about what constitutes CRM. Give three reasons for this confusion ?
Ian Davis took over the position of MD at McKinsey & Company in 2003. He has numerous opinions from in-house colleagues about future directions of the firm. But as the textbook (Tr
Transactional leadership: The transactional leadership is one more category of leadership style at which point the leader accepts certain tasks to perform and provide rewards
Question : "Strong retention practices may reduce turnover, but they limit the introduction of new talent, knowledge and perspectives, leading organisations to become stale an
Distinguish between business function and business process
(i) Define the term waste management (ii) You are requested to come up with a proposal for the management of solid wastes arising from a community living in an island. Given tha
Knowing your Learning Patterns is important primarily because (Points : 1)
contrast the advantages and disadvantages on just-in-learning
A clean environment is a basic component of quality service and is thus important for the development of travel, tourism and hotel industries. The sustainable prosperity of travel,
QUESTION a) Top Mobile Company ltd deals in mobile phones. For the last two years, the company has been using traditional marketing tools like newspapers, pamphlets and radio t
Research on environmental attitudes in the context of nature-based tourism and ecotourism in particular have emerged as an interesting topic among tourism researchers in recent yea
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