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Question 1:
(a) Give a brief description of the fight-or-flight response.
(b) Outline the difference between stress and stressors.
(c) What are the major sources of stress at work?
(d) Negative effects of stress occur in three main areas. List these three main areas and provide at least 2 examples of each?
(e) What is meant by the term stress management? List any two organisational stress management programs.
Question 2:
(a) Identify and describe the five interpersonal sources of power.
(b) Describe the following forms of conflict:
(i) Procedural conflict (ii) Approach-avoidance conflict (iii) Horizontal conflict
(c) Describe and explain the transformational leadership model.
How could technology help solve the problems at the front desk? Explain what you propose very specifically and clearly. Please do not give round-about general answers.
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What are the 21 Synectics steps
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