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Zappos.com is an online shoe and apparel shop currently based in Henderson, Nevada. In 2009, it was acquired by Amazon. It has been honored as a Fortune Best Companies to Work For and received other awards. Founder Tony Hsieh places great emphasis on company culture and core values. Managers are required to spend 10-20% of their working hours "goofing off" with employees outside of the office. "Delivering Happiness" is a core concept of the company as well as the name of Hsieh's book.
prepare a 2 page introductory report in APA format on management style and motivation methods leading to employee satisfaction and outstanding customer service at Zappos.
include reference
Thesis paper using Kreitner 10th edition Organizational Behavior 10 pages including abstract page using APA format and citing correctly with 98% originality
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