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Question: Message Strategies: Persuasive Claims and Requests for Adjustment [LO-2] You thought it was strange that no one called you on your new mobile phone, even though you had given your family members, friends, and boss your new number. Two weeks aft er getting the new phone and agreeing to a $49 monthly fee, you called the service provider, InstantCall, just to see if everything was working. Sure enough, the technician discovered that your incoming calls were being routed to an inactive number. You're glad she found the problem, but then it took the company nearly two more weeks to fi x it. When you called to complain about paying for service you didn't receive, the customer service agent suggests you send an email to Judy Hinkley at the company's regional business offi ce to request an adjustment.
Your task: Decide how much of an adjustment you think you deserve under the circumstances and then send an email message to Hinkley to request the adjustment to your account. Write a summary of events in chronological order, supplying exact dates for maximum eff ectiveness. Make up any information you need, such as problems that the malfunctioning service caused at home or at work.
What competitor information categories are useful in competitor analysis? Are these categories appropriate for health care organizations? Based on reading "What is strategic Planning" and "How to develop competitive advantage
Used objected to the introduction of oral testimony concerning representations of its agent, contending that the written contract alone governed the rights of the parties. Should Ann succeed?
Which of the following is used for Web content mining? When the database approach makes it easier to deploy and control data access, which of the following advantages is being referred to
I t's not what's coming into the corporate network that concerns Gene Fredriksen; it's what's going out. For the chief security officer at securities brokerage Raymond James Financial Inc. in St. Petersburg, Florida, leakage of sensitive customer ..
1) in what ways might a 'brogrammer' atmosphere interfere with effective management of diversity?
What specific modes of entry did Wal-Mart use in each country it entered? What specific adaptations to their business model did Wal-Mart have to make? What advantages does Wat-Mart bring to the host country
What behaviors or outcomes do you think incentive plans best motivate? What incentives would you recommend to motivate a product development team responsible for creating new toys
Individual or Team Reward? Jack Hopson has been making wood furniture for more than ten years. He recently joined Metropolitan Furniture and has some ideas for Sally Boston, the company?s CEO. Jack likes working for Sally because she is very open to ..
What specifically should be done to ensure that KAMP is successful
Assignment: Entrepreneurial Leadership
As a management consultant
Consider the following: Jamie recently attended training for a local environmental volunteer organization. She expected that this training would prepare her to lead local river clean-ups with school children.
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