Reference no: EM133560546

Question: Your company has a computer technical support center currently staffed by two people, Able and Baker, who take calls and try to answer questions and solve computer problems. Your boss has determined that the support center needs to have better customer response time and the best way to improve this is to hire one or more new customer service representatives. During the process of interviewing, the candidate pool was narrowed down to three candidates: Charlie, Dave, and Edna. Charlie has more experience than Dave and Edna and would command approximately double the salary as Dave or Edna. The budget is such that the company can hire either Charlie or both Dave and Edna. Your job is to create simulations based on their estimated skill level (and the known information about your support center and current employees) and make a recommendation answering the following question: Would the company be best served hiring Charlie or hiring both Dave and Edna?