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Question: Verizon has a support center customers can call to get questions answered about their cell phone accounts. The manager in charge of the support center has recently conducted a study in which she surveyed 2,300 customers. The customers who called the support center were transferred to a third party, who asked the customers a series of questions.
a. Indicate whether the data generated from this study will be considered cross-sectional or time-series. Explain why.
b. One of the questions asked customers was approximately how many minutes they had been on hold waiting to get through to a support person. What level of data measurement is obtained from this question? Explain.
c. Another question asked the customer to rate the service on a scale of 1-7, with 1 being the worst possible service and 7 being the best possible service. What level of data measurement is achieved from this question? Will the data be quantitative or qualitative? Explain.
Learning contract proposal that will form the basis of your learning contract report.
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You have been appointed by Sony as a consultant on change management. Advise Sony on how they could implement the change by using the various theories of change you have learnt.
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Find not only the optimal production quantities, but also the optimal total cost.
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Demonstrate understanding of the many-sided nature of knowledge management
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Theory of Planned Behavior and Integrated Behaviors Model
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