Why is email best channel to be used for in-house messages

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Reference no: EM133308089

Assignment:

Alex Green heads the Technology Development Department at his company. The employees in this department use advanced computer design programs along with the most current, powerful computers.

Last week Alex was notified that Jennifer Tinsley, one of his most creative and productive employees, has an infectious disease and cannot work for four weeks. Jennifer is working on the design for a new program that is to be presented to an important client in one month. With Jennifer out of the office for four weeks, having the design ready on time is a problem. Alex is very upset as he discusses the situation with his supervisor, Ms. Aragon. She suggests that other employees in the department complete Jennifer's work.

After thinking about this suggestion and while he is still upset, Alex sends an email to Ms. Aragon. He states that the other employees are "not as creative as Jennifer and might botch up her work".

To provide a record, Alex decides to send a copy of the email to the company's president. However, Alex accidentally selects the team's group email address instead of the president's address. He sends the email not only to Ms. Aragon, but also to members of his department. When department members see the email, they are understandably upset.

1. Is email the best channel to be used for all in-house messages? Why or why not?

2. What other method could Alex have used to communicate this message to Ms. Aragon? Justify your answer.

3. What can Alex do to prevent such a situation from happening again?

Reference no: EM133308089

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