Reference no: EM133365073
Question 1
The amount of time needed to process a product is referred to as ___.
production time
beta time
value chain
cycle time
Question 2
Which key role in the Enterprise Systems includes informing task workers when it is time to complete task and providing the necessary data to do so.
Apply process methods
Capture and store the process data
Execute the process
Monitor process performance
Question 3
Task workers perform routine, structured tasks, typically in a repeated manner.
True
False
Question 4
A knowledge worker is one who uses information and communication technology to create, acquire, process, synthesize, disseminate, analyze, and use information to be more productive.
True
False
Question 5
One of the major drawbacks of the mainframe architecture was due to limited ___.
bandwidth
process flow
scalability
portability
Question 6
Information is data that describes the properties and context of user data
True
False
Question 7
The ability to see the big picture and understand how your organization works as a whole requires a knowledge worker to have the skill of ___.
Systems thinking
Reflective thinking
Process thinking
Symbolic thinking
Strategic thinking
Question 8
Process revolution refers to the increased use of information and communication technology to create, deliver, and use information.
True
False
Question 9
Enterprise systems use ___ to provide web enabled services that allow various component sharing information from across a remote, distributed system.
Service Oriented Architecture (SOA)
Client-server architecture
Three-tier architecture
Multi-functional architecture
Question 10
Most data generated in an Enterprise System is ___.
organizational
transaction
master
analytic
Question 11
Given the BPM Lifecycle as provided in Fig. 1.7 in your text and as noted in the course discussion slides for Chapter 1, which of the phases is not included in a business process re-engineering project?
Process discovery
Process redesign
Process implementation
Process Monitoring
Process analysis
Question 12
To be an effective task worker, you must understand how, where, and why the underlying data are generated.
True
False
Question 13
Cross process occurs when processes consist of activities occur in different work groups and no one work group is responsible for successful completion of the process.
True
False
Question 14
From Exercise 1.1 in the text, which actor can be considered the customer in this process?T
The registrar
Academic recognition agency
The applicant
Admissions officer
Question 15
Poor coordination in the execution of processes can result in delays including increased lead times.
True
False
Question 16
When an organization has functional work groups that work in isolation resulting in inconsistent and cross-functional inefficiencies, it is said to have a(n) ___.
process error of omission
process integrity problem
silo effect
process segregation problem
Question 17
An event consists of multiple sequential steps or activities that product some output.
True
False
Question 18
A ___ within an organization are divided into separate departments, each of which is responsible for a set of closely related activities.
functional structure
organizational structure
process structure
adaptive structure
Question 19
_____ provide the capability to support business processes, information flows, reporting, and data analytics across complex organizations.
Strategic systems
Reactive systems
Enterprise systems
Inter-enterprise systems
Question 20
A product or service is created via a sequence of tasks that take a set of inputs and convert them into a desired output.
True
False