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What types of positive communication did you find

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Question 1: What types (if any) of positive communication did you find? (Give examples)

Question 2: What techniques did you witness or experience? Were the majority of techniques used positive or negative?

Question 3: How did you (or whoever you witnessed) react to the communication techniques experienced? (Be specific.)

Question 4: Suggest improvements where techniques or language used were negative.

Visit no fewer than 2 (and no more than 4) stores or businesses in your area for the purposes of this assignment. You can be a customer yourself or just an observer. The returns desk at a retailer might be a good place to start. Notice details of transactions and interactions between service personnel and customers.

Reference no: EM133189144

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