What occurs in value chain management

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Reference no: EM134026810

Question

1. The basic belief of scientific management is that:

you should apply statistical models and computer simulations to managerial activities.
there is no "one best way" to make an organization effective and efficient.
if certain factors occur, there is "one best way" to manage.
organizations are interrelated and interdependent parts arranged to produce a unified whole.

2. Which statement accurately defines work specialization?

Work specialization clarifies who reports to whom.
Jobs are ranked relative only to their worth or value to the businesses.
It is the degree to which tasks are grouped together.
Individual employees specialize in doing part of an activity rather than the entire activity.

3. Which element of motivation concerns the effects of effort on the organization one works for?

Energy
Direction
Achievement
Hygiene
Persistence

4. Which of the following is one of the major characteristics of an organization?

Rules guiding the actions of members
Specified organizational hierarchy
External support
A plan to achieve profit
A single, defined authority figure

5. Which theory is based most on extrinsic motivation?

Hierarchy of needs
Expectancy theory
McGregor Y theory
Job characteristics model
Goal-setting theory

6. What is the process of translating a message after it has been received?

Encoding
Decoding
Channeling
Filtering
Intoning

7. What does operations management refer to?

Limitation of acceptable risks
Application of employee skills
Use of the transformation process
Maintenance of status quo
Study of inner workings of a company

8. What occurs in value chain management?

Focus on only production inputs
Measurement of revenues and expenditures
Direct customer service tasks
Work related to all aspects of production
Evaluation of an overall organization

9. All of the following are part of the process of organizational design except __________.

determining the level at which decisions are made
deciding how specialized jobs should be
determining rules for employee behavior
determining goals for the organization

10. When does a company achieve a sustainable competitive advantage?

When it has unique access to resources
When it has greatest market share
When it has lowest producer costs
When buyers prefer its products over competitors' in the long term.

Reference no: EM134026810

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