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The following Box Scorecard was prepared for a value stream.
Last Week
This Week
(6/30/08)
Planned Future
State (12/31/08)
Operational
Units per person
100
108
115
On-time delivery
85%
90%
95%
Dock-to-dock days
12
11
9
First time through
60%
62%
70%
Average product cost
$75
$74
$70
Capacity
Productive
25%
26%
27%
Nonproductive
65%
40%
Available
10%
12%
33%
Financial
Weekly sales
$800,000
$825,000
$1,000,000
Weekly material cost
$320,000
$330,000
$380,000
Weekly conversion cost
$280,000
$280,240
Weekly value stream profit
$200,000
$214,760
$300,000
ROS
30%
1. How many nonfinancial measures are used to evaluate performance? Why are nonfinancial measures used?
2. Classify the operational measures as time-based, quality-based, or efficiency- based. Discuss the significance of each category for lean manufacturing.
3. What is the role of the planned state column?
4. Discuss the capacity category and explain the meaning of each measure and its significance.
5. Discuss the relationship between the financial measures and the measures in the operational and capacity categories.
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