Reference no: EM131123109
SIX SIGMA FUNDAMENTALS - SAMPLE QUESTIONS
2.1.The DPMO for a process is 860. What is the approximate six sigma level of the process?
a. 4.2
b. 4.4
c. 4.6
d. 4.8
2.2. When describing a process being considered for cycle time reduction, the existing process flows are known as a:
a. Key operation points (KOPS)
b. Dynamic pull chart
c. Current state map
d. Activity network diagram (AND)
2.3. There are a large number of potential human errors. What are possible countermeasures for inexperience?
a. Visual aids and work instructions
b. Education and/or discipline
c. Work standardization and discipline
d. TPM and skill building
2.4. Process flow improvement steps would normally include:
a. Asking what are the significant few
b. Asking what are the trivial many
c. Analyzing each step in detail
d. The use of Pareto diagrams
2.5. Using six sigma methodology, a company at 4.5 sigma would have a failure rate of:
a. 3.4 ppm
b. 233 ppm
c. 1350 ppm
d. 6210 ppm
2.6. The smoothing of the work load in all steps of a process is called:
a. Level loading
b. Minimal cycle time
c. Point of use processing
d. Perfection
2.7. A scatter diagram in which the points plotted appear to form an almost straight band that flows from the lower left to the upper right would be said to display:
a. A positive correlation
b. No correlation
c. A higher order relationship
d. A negative correlation
2.8. Six sigma project methodology normally begins with what initial step?
a. Problem definition
b. Define
c. Project charter
d. Champion approval
2.9. The symbol widely associated with an operator or operator location is which of the following:
4.28. Community or society quality benefits resulting from a business enterprise would include which of the following?
a. Safe products to use
b. Shorter cycle times
c. Prestige and self-fulfillment
d. A quicker marketplace response
4.29. Which of the following management tools requires the least preliminary knowledge about a subject or activity?
a. Prioritization matrices
b. Matrix diagrams
c. Affinity diagrams
d. Activity network diagrams
4.30. When selecting a project, priority should first be given to a project that:
a. Only affects employees in the work cell
b. Has objectives that align with organizational goals
c. Is expected to be completed within one week
d. The solution is readily apparent before the project is started
4.40. Affinity diagrams are useful tools to help analyze and solve what type(s) of problems:
a. Unfamiliar problems
b. Structured problems
c. Mathematical models
d. Establishing project flows
4.41. The major elements of project management include:
a. Modeling, scheduling, and funding
b. Planning, scheduling, and controlling
c. Scheduling, funding, and planning
d. Controlling, modeling, and planning
4.42. Which of the following management tools could be used to rate the factors necessary to pass the CSSYB exam?
a. Affinity diagrams
b. Tree diagrams
c. Prioritization matrices
d. Interrelationship digraphs
4.43. Which of the following is a primary reason for periodic project reviews?
a. To highlight the project team's effort
b. To select either manual or automated reporting methods
c. To review the schedule and costs
d. To assess the team responsibilities and requirements
4.44. Tollgate reporting differs from lesson learned in that:
a. Lessons learned generally comes mid-way through a project
b. Lessons learned focuses on progress and tollgate reporting does not
c. Tollgate reporting focuses on progress and lessons learned on the final results
d. Tollgate reporting deals with expenditures whereas lessons learned deals with results
4.45. Which of the modern quality tools could use 3" x 5" cards or post-it notes as part of the brainstorming or idea generation stage?
a. Tree and affinity diagrams
b. Affinity and prioritization diagrams
c. Matrix and prioritization diagrams
d. Activity network and matrix diagrams
4.46. An organized and disciplined approach to problem solving in most six sigma organizations is called:
a. SIPOC
b. DMAIC
c. PDCA
d. DPMO
4.47. Which of the following statements is a correct description of QFD?
a. It translates fuzzy customer requirements into design specifications
b. It can be used to replace FMEA
c. It is similar to project management
d. It does not permit comparisons with competitors
4.48. A project has more than one critical path. This means that:
a. Crashing an event might shorten the project time
b. The critical path was not calculated correctly
c. Delaying an event on a critical path may not delay the project
d. Shortening any one event cannot shorten the project duration
4.49. Stakeholders that could help define a project charter include:
a. Customers, suppliers, and management
b. Work breakdown structure and planning
c. Metrics and project plan elements
d. Benchmark partners and risk takers
4.50. The quality tool that could be used to display slack times in the implementation of a project is a/an:
a. Affinity diagrams
b. ID
c. Prioritization matrices
d. AND
4.51. Understanding, controlling and improving an organization's processes to create value for all stakeholders would be called:
a. The SIPOC diagram
b. Process performance metric
c. Business process management
d. The establishment of KPIVs and KPOVs
4.52. The initial construction of several matrices to display a QFD involves the building of a "house of quality." The side walls normally depict:
a. Customer needs and comparison of customer priorities
b. Competitive ratings and rankings
c. Design features and rankings of design features
d. Technical competitive assessments and target values
4.53. When constructing a tree diagram what is the last set of content additions?
a. Whys
b. Targets
c. Means
d. Goals
4.54. The target length of an initial six sigma project should be approximately:
a. 60 days
b. 90 days
c. 120 days
d. 180 days
4.55. The SIPOC process map stands for suppliers, inputs, process, outputs, and customers. It provides a view of the process that contains approximately how many steps?
a. 21-40 steps
b. 16-20 steps
c. 8-15 steps
d. 4-7 steps
4.56. Parallel activity paths are most likely to be noted using which of the following quality planning tools?
a. Tree diagrams
b. Activity diagrams
c. Matrix diagrams
d. Interrelationship digraphs
4.57. The boundaries of a project are contained in the:
a. Problem statement
b. Project scope
c. Goal statement
d. Resources required
6.18. A regression analysis yielded a total sum of squared errors of 1000 and a total sum of squares equal to 1600. What is the correlation coefficient?
a. Cannot be determined from the given information
b. +0.375 or -0.375
c. +0.612 or -0.612
d. +0.790 or -0.790
6.19. American visitors to an aluminum plant in Japan were given white gloves to wear. What category of the 5S program was being displayed?
a. Sort
b. Scrub
c. Straighten
d. Standardize