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What is meant by total quality management

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Reference no: EM131385221

1. Why is the customer focus of quality management so important?

2. What is meant by total quality management?

3. A small manufacturer does not believe that statistical quality control charts and sampling plans are useful. Can traditional methods suffice? Can 100 percent inspection by final inspectors eliminate all defective products? Why or why not?

Reference no: EM131385221

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