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What is desktop management and why is it important

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Reference no: EM131240085

1. What is desktop management and why is it important? What is performance and fault management? What does a help desk do? What do trouble tickets report?

2. Several important statistics related to network uptime and downtime are discussed in this chapter. What are they and why are they important? What is an SLA? How is network availability calculated?

Reference no: EM131240085

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