Reference no: EM132748995

A Quick-Fix Training Program

• Tom is assistant manager of a restaurant with 40 people on the payroll. He reports to Alex, the manager. Tom has full charge of the restaurant on the 7-to-3 shift, calculates the weekly payroll, takes care of all the ordering and receiving, and carries out special assignments for Alex. He couldn't be any busier, but this morning, Alex handed him his biggest headache yet.
• "Tom," said Alex, "things are going downhill here, and we've got to do something. Sales are off, profits are down, our employee turnover is high and getting higher, and customer complaints are going up. They complain about the food, the service, the drinks, the prices, everything. really don't think any of our people are doing the best they could, and maybe some more training would help.

Problem 1. What issues do you see in the expectation of Alex from Tom about training?

Problem 2. What factors should Tom and Alex consider in deciding which category of current employees should be trained first?

Problem 3. What kind of long-range, permanent training plans and policies should Tom recommend?