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What behaviors were being driven by their metrics

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Reference no: EM13920697

1. Discuss why organizations need to have the correct performance metrics to drive quality. Think of examples in the news and their outcomes. For example:

Toyota and the recalls
BP and the Gulf oil disaster
NASA and the Space Shuttle disasters

2. What behaviors were being driven by their metrics? Identify whether they were the correct behaviors or the wrong behaviors.

Reference no: EM13920697

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