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1. The improvement in standard of living is the result of which of the following?
a. Increase in quality
b. Increase in productivity
c. Increase in efficiency
d. Increase in production
Kevin contacts an overseas manufacturer to get an update on the delivery of an outstanding order. Which acitivty is Kevin a part of?
a. Operations management
b. Supply-chain management
c. Quality management
d. Risk management
3. A company must produce 70 units of product per day. There are 480 minutes of production time available. There are four workers. What is the cycle time?
a. 0.15 units / minute
b. 120 minutes / worker
c. 0.008 workers / minute
d. 6.86 minutes / unit
4. An airline carrier studies an Indy 500 pit crew to improve its ticketing service. Which TQM process is this an example of?
a. Continuous improvement
b. Six sigma
c. Benchmarking
d. Taguchi
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